Eduardo Viero Email & Phone Number

Elk Grove, California, United States

• Spearheaded successful sales cycles: Provided technical expertise to the sales team, leading to the creation of winning proposals, BoMs, and presentations. Supported negotiations on high-value deals, contributing to significant sales growth.• Owned client collaboration: Managed the Collaboration Business Unit, partnering with the sales team to plan, build, and sell collaboration solutions to existing and new clients, resulting in capturing a significant portion of the sales volume.During my tenure as Solutions Architect, I did several customer’s integrations between Webex and Microsoft 365, allowing customers use both platforms simultaneously.• Enabled seamless integrations: Successfully completed numerous Webex and Microsoft 365 integrations for clients, empowering them to leverage both platforms simultaneously.• Delivered value to a diverse clientele: Supported over 20 active clients across public sector, manufacturing, and SMBs, providing Cisco collaboration solutions (IP phones, videoconferencing, Webex) that contributed to 40% of all sales over 3 years.So far, since 2020, our customerswere able to save thousands of dollars due to the investment they made in hardware, software and services to support Hybrid Work for their employees and at the same time to provide continuing services to theirs own customers.• Ensured smooth project execution: Facilitated seamless handoff to the delivery team after deal closure, ensuring they possess all necessary information for successful project deployment.• Quantified customer savings: Led customer investments in hybrid work solutions that generated significant cost savings on hardware, software, and services, empowering them to better serve their own customers.• Expanded service offerings: Contributed to the development of a new NOC business line, broadening the company's service portfolio to meet existing contract customer needs.

• Pioneered Northeast Market Expansion: Leveraging combined BDM and Business Architect expertise with a technical background, I spearheaded the development of the Northeast market, securing key accounts in major manufacturing and agribusiness sectors. This strategic initiative expanded the company's portfolio and established valuable customer relationships in the region.• Drove Major Sales Growth: Held key account responsibility to cultivate new sales opportunities within the Northeast region, resulting in significant revenue growth.• Delivered Seamless Network Migration: Led the successful implementation of a Cisco Wireless Solution for an industrial plant, replacing a legacy system with a virtual WLAN controller. This innovative solution ensured zero downtime during migration from the old platform to the new one, streamlining operations during a critical acquisition process for the client.

• Spearheaded Industry 4.0 Transformation: Planned and implemented an IoT project leveraging Cisco's Industrial Network Architecture, laying the foundation for the company's journey towards Industry 4.0.• Delivered 10x Performance Boost: Led the initiative to replace outdated core network equipment with new Cisco Nexus models, achieving a tenfold increase in performance while maintaining existing maintenance costs.• Enhanced Guest Security: Implemented a Captive Portal solution based on Cisco ISE across all company campuses, providing secure and isolated internet access for visitors and third parties.• Optimized Unified Communications: Replaced a legacy PBX system with a redundant IP phone system for over 2,000 extensions. This innovative solution reduced cost per extension by a factor of three.• Streamlined Network Management: Implemented a network monitoring and management system using Cisco Prime Infrastructure. This project significantly improved network problem identification and resolution, providing real-time visibility and dramatically reducing fix and update deployment times.• Expanded Wireless Coverage: Planned and implemented a project to deploy 350+ wireless access points across two corporate campuses using the latest Wireless LAN controller. This initiative increased coverage from 50% to 90%.• Established Scalable IT Infrastructure: Planned and implemented the IT infrastructure for a new company in China, creating a cost-effective and easily replicated infrastructure template for future mergers and acquisitions.• Reduced WAN Costs: Implemented a WAN solution using Cisco equipment and technologies (IP Telephony, VPN, WAAS) for international offices, achieving a significant 40% cost reduction compared to traditional MPLS links.• Enabled Global Communication: Increased the utilization of IP Telephony based on Cisco UCM facilitatiing seamless integration between units in Brazil, USA, China, Germany, and Argentina, enabling free calls between them.

• Streamlined IT Integration for Acquired Company (USA): Led the rapid and cost-effective takeover and integration of a newly acquired company's IT infrastructure in the USA. Provided immediate remote access to critical resources like ERP and email within a tight budget and timeframe.• Optimized Sales Office Infrastructure (Michigan, USA): Planned and executed on-site infrastructure upgrades for a sales office in Michigan. Achieved seamless integration with corporate systems in Brazil, reduced IT maintenance costs, and improved communication speed between US and Brazilian units.• Unified Network for Enhanced Performance and Cost Savings: Consolidated a network encompassing industrial systems, CCTV, access control, IP telephony, ERP, and general-purpose systems. This strategic move eliminated redundant investments in proprietary networks, increased reliability, and reduced overall costs.• Modernized Network for Scalability and Security: Oversaw the complete network rebuild using Cisco equipment (switches, routers, access-points). This project delivered significant performance improvements, prepared the environment for future growth, and implemented robust security controls (802.1X and PKI) to safeguard against unauthorized access.• Secured Global Access with VPN: Planned and implemented a secure, worldwide VPN solution using Cisco equipment. This initiative guaranteed secure access to corporate systems for all remote locations.• Enhanced Communication with Cost-Effective IP Telephony: Planned and implemented an IP telephony system built on Cisco software and hardware. This project increased business agility by streamlining communication processes and delivered significant cost reductions.• Managed Integration of Diverse Operating Systems: Planned, implemented, and managed a distributed environment encompassing Windows 2003, HP-UX, and Linux Red Hat Enterprise. This solution facilitated smooth integration and functionality across various corporate applications.

- Planning and execution of an IP Telephony system based on Cisco software and hardware (Call Manager), giving agility and reducing costs to create new workplaces.- Planning and execution of several project related to Progress/OpenEdge databases and tecnology modules of the Datasul/TOTVS ERP as well as technological support to the infrastructure needed by the ERP.- Consulting in Windows and UNIX (HP-UX, AIX, Linux) Operating Systems and networks.- Support to e-mail systems based on Linux. Support to peripheral systems built on ODBC between Progress DB and Windows systems.- Development of specific IT projects, according to any company need.

- Activation and maintenance of customer communication networks, based on TCP/IP.- Development of VPNs with tunneling technologies through Internet.- Development of voice solutions based on VoIP technologies in WAN.- Activation and maintenance of IP backbone over frame-relay, PDH, SDH and 2.4GHz radio frequency . - All projects were based on CISCO and Lucent products.

- Planning and execution of a project to rebuild the corporate network, migrating from RS-232 serial cables and dumb terminals to PCs and TCP/IP networks.- Development of personalized solutions such as a print manager for UNIX, based on C programing language and shell script.- Administration and integration of UNIX distributed environment (HP-UX and SCO-UNIX with TCP/IP networks), network equipment (Cisco routers, 3Com Ethernet and Fast Ethernet switches and hubs) and Progress/OpenEdge databases with Magnus/Datasul/TOTVS ERP.- Integration of office automation solutions such as E-mail, Internet, Intranet running on Windows (Windows 95/98, Windows NT, Exchange, SMS, SQL Server, CA InoculateIT, Proxy Server).- Active administration of UNIX environment, backup automation, and supporting integration between code bar readers and the ERP systems, integration between peripheral systems and the ERP using ODBC.

- Supporting development teams.- Customer service support to several UNIX OS (AIX, HP-UX, EDIX5, SIDIX, DIGIX, SCO-UNIX) and DOS.- Mastering installation media and documentation to company products.