Edwin Tan Email & Phone Number

Rancho Santa Margarita, California, United States

-Assisted students with questions on HTML, CSS, JavaScript, Node, React, and PostgreSQL-Challenged students to think logically on reaching solutions-Provided resources to assist in completing assignments and projects-Reviewed students code to track what their issues are

Irvine, California, United States

• Specialized in incorporation & legal business compliance solutions, as well as clearance & protection solutions for trademark & brand professionals• Provided consultative service as the initial point of contact for client inquiries (law firms & middle market to high-tier corporations)• Developed knowledge around client goals, challenges, needs & requests utilizing an evolving product & industry knowledge to provide answers & initiate requests/inquiries• Managed requests/inquiries through the entire lifecycle• Developed the ability to promote additional CT Corporation offerings/products/services to meet & exceed client needs• Managed financial transactions• Proactively managed the initial request process, probe for cross-selling opportunities & develop positive working relationships with clients & strategic partners nationwide• Participated in organizational activities to meet or exceed company objectives• Proactively pursued professional development activities (E.G., reviewing professionalpublications, establishing personal networks)• Managed time & company resources appropriately• Developed & maintained knowledge of the department, company & industry as a whole• Represented CT Corporation & Wolters Kluwer within the industry

Irvine, Ca

• Provided front-line consultative customer service as the initial point of contact for customer inquiries via phone and e-mail to customers such as law firms and corporations • Developed knowledge around customer goals, challenges, needs and requests utilizing an evolving product and industry knowledge to provide answers and initiate orders• Proactively managed the order process, probe for cross-selling opportunities and develop positive working relationships with customers and strategic partners nationwide• Developed and maintained knowledge of the department, company and industry as a whole• Developed the ability to promote additional offerings to meet customer needs• Managed financial transactions

Irvine, California, United States

Las Vegas, Nevada Area

- Performed up-sell and cross-sell of property amenities to guests over the phone and in person- Maintained wide knowledge of all restaurants, spas and entertainment information to best serve guests- Scheduled personalized services, arrange transportation and procure tickets to enhance guest experience- Strictly enforced the privacy and confidentiality of guests including limiting information pertaining to guests- Collaborated with all departments on projects, seminars, entertainment events and casino activities to ensure successful operations- Exhibited a professional demeanor and a willingness to assist guests at all times

Las Vegas, Nevada Area

- Performed opening and closing tasks such as store set-up and cleaning the front and back of restaurant- Professionally explained items on the menu to guests and respond to any further questions- Multitasked efficiently with customer orders, cleaning tables, handling payments, and serving food while maintaining a high standard of service and a friendly yet professional attitude- Trained incoming servers and assist fellow workers with daily restaurant tasks and activities

Las Vegas, Nevada Area

- Assisted the Director in daily administrative task such as organizing, filing, faxing and making phone calls - Shared fundraising ideas and implement more efficient ways to organize events - Recruited new volunteers and wrote sponsorship proposals for various events - Worked behind the scenes and coordinate with staff to ensure event run smoothly - Maintained and compiled volunteer contact list for future communication.

Las Vegas, Nevada Area

- Assisted server in taking food and drink orders from guests when servers are busy- Responded to guests’ various questions about the food and the hotel- Responsible for setting up hotel banquets and restaurant events- Attended to restaurant guests and provide information about food and drink when required- Responsible for cleanliness of the restaurant tables, bar and utensils- Chosen Employee of the Month of August

Computer Software Engineering

JS | HTML5 | CSS3

Bachelor'S Degree, Hospitality Administration/Management

Pre-Business

Education record