Lead cardio dance (Zumba) fitness classes with fun, creative choreography at Cambridge YMCA, YMCA of Greater Boston and YMCA of Central Massachusetts

• Led in-depth analyses, authored reports and articles, and delivered presentations on transformational trends in global digital commerce and financial services; specialties include in-store and online/ecommerce shopping, consumer behavior, digital checkout, mobile payments, mobile wallets, mobile ordering, loyalty, retail, transit payments • Partnered with corporate communications team to develop and execute multichannel marketing strategy and content to promote Boston Fed’s publications and work on digital commerce and payments innovation • Regular engagement with digital commerce/payments industry stakeholders to maintain pulse on emerging ecommerce technologies and market trends in consumer shopping and digital commerce behavior• Contributing author in US Payments Forum’s Communications & Education and Transit working committees; “Best Practices for Customer Communications on Transit Contactless Payments” project leader• Project manager for biennial Federal Reserve mobile financial services survey, coordinated with 8 Fed Districts to execute survey, analyze results, write summary reports, design graphics, and present webinars• Leadership roles held: Editorial Board Member of Communities & Banking magazine; Chair of Diversity & Inclusion Working Group; Co-chair and founding member of Asian employee resource group; VP of Toastmasters; led Boston Fed’s collaboration in 2016 HUBWeek event on Blockchain

• Served as lead analyst and primary author of reports and articles on trends in digital marketing in ecommerce, retail, social media, and financial services in US and global markets• Collaborated with colleagues and project teams advising clients on best strategies and practices in using online marketing (including SEO, SEM) and social media services to drive their business

• Conducted interviews and produced content for custom magazines, websites, and promotional materials for international firms and premium brands (e.g., Berlitz and Rosetta Stone) in English and foreign languages

• Lead author of client-focused research reports sizing markets, analyzing consumer behavior, and tracking business trends and emerging technologies in global payments and financial services industries • Principal analyst in research project for a Top 30 US bank gathering competitive intelligence from multiple retailers to determine best practices in store-branded credit card programs• Worked with practice directors to advise clients on business strategy in consumer financial products, testing of new product ideas, and new market entry studies

• Assisted Treasury’s Office of International Affairs economists in policy work to foster growth and promote financial stability in 17 South and Southeast Asian economies • Conducted research analysis on macroeconomic trends, financial sector issues, and trade policy to support economists in composition of policy briefs and memoranda to Senior Treasury Officials

• Performed investment analysis, conducted research, and participated in strategic planning for promotion of foreign direct investment (FDI) in Thailand• Collaborated with Investment Marketing Bureau and PR firm to develop new marketing campaign for BOI; authored content for brochures promoting key sectors for EU-Thailand business conference

• Conducted background research and edited book manuscripts and interview transcripts in English, French and Spanish for United Nations Intellectual History Project publications

• Designed and implemented innovative American culture and English language curriculum for more than 300 French high school students