Ethan Brookes Email & Phone Number

Australia

Sydney, Nsw, Au

I represent the voice of the customer and the voice of the business for Agile & Product technical capability training provided by the eHealth NSW Digital Academy's internal trainers and vendor partners. Ensuring formal and informal Agile learning resources are available and relevant to eHealth staff, enabling the workforce to deliver effectively, meet customer needs faster, and respond better to change. - Responsible for managing our streams product backlog, vendor engagements/relationships, budget, and scheduling. - Operationally leading the learning design, delivery, and evaluation of Agile courses and experiences, focusing on social and experiential learning for the modern workforce.- Ensuring our learning offerings align to customer needs, business objectives and industry best-practice.- Lead the operations of a team of training consultants/facilitators, managing and monitoring their deliverables to meet customer and business needs.- Build and maintain relationships with Agile SME's, acting as the L&D expert to co-design/co-deliver learning programs in SCRUM, Product Management, Kanban, Prince2 Agile & DevOps + Social Learning in Communities of Practice and Capability Area Groups.

Chatswood, New South Wales, Australia

Lead and inspire a multi-disciplined team of eight, including Operational Training Leads, Training Consultants and Instructional Designers. Key Programs Leading: Agile & Product and Service Management streams of the eHealth NSW Digital Academy + Training for NSW Health State Wide Service Management Platform - ServiceNow.• Drive strategic planning and continuous improvement in training programs.• Provide subject matter expertise in program management, training needs analysis, strategy execution, curriculum development, instructional design, facilitation, coaching, and program evaluation.• Advocate for and implement advanced adult education methodologies and competency frameworks.• Consult with stakeholders to understand business needs and deliver tailored training and education solutions.• Leverage Agile models to deliver services effectively and manage workloads.

Chatswood, New South Wales, Australia

Responsible for the design, development and delivery of training and education activities for eHealth NSW programs of work reaching up to 150,000 end users.- Working across the Service Delivery portfolio supporting multiple implementations over their project lifecycles, including ITBM, ITSM, Cybersecurity, Knowledge Management, and COVID-19 related projects.- Using an Agile approach, scoped, designed, and curated innovative learning solutions, including eLearning, Instructional Design/classroom materials, Knowledge articles, Micro-Learning videos.- Specialising in statewide service management platform, ServiceNow

Sydney, Australia

Agile and innovative digital product lead with experience in developing, implementing and managing products to enhance digital adoption, education and support. Developing learning and support resources to guide/onboard users during the roll-out and beyond of a new national competition & registration management platform for Rugby League (MySideline).- Led the research, acquisition, development, implementation and testing of WalkMe resources to successfully onboard and guide 5000+ users (largely volunteers) on a new digital platform. WalkMe Editor: 300+ bespoke WalkMe resources for MySideline - UAT to production.- Developed, implemented and maintained Zendesk knowledge base (100+ support articles with 50,000 views) along with internal ticket management platform supporting 22 agents.

Sydney, New South Wales, Australia

A substantial part of my career at the National Rugby League has been invested in providing both training and support to a diverse range of adult learners on a suite of digital systems, products and applications. - Facilitated 100+ learning sessions for thousands of learners in Face to Face and ILCBT sessions rolling out a suite of digital products over 2 years. (Internal staff and public community) across the country and overseas on an ever-growing suite of digital products.- Online/phone agent supporting NRL, States, Clubs and public. 5000+ Zendesk support tickets solved with 96% customer satisfaction rating.

Sydney, Australia

Bachelor Of Arts - Ba Social & Cultural Analysis, Elementary Education And Teaching

Higher School Certificate