Ethan Cheng Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

San Francisco Bay Area

San Francisco Bay Area

New York, United States

4110 Bowne St L3, Flushing, Ny 11355, United States

- Promptly responded to customer inquiries in person or via phone, email, mail, or social media to identify needs and concerns and navigate with them through the required process. - Maintained customer accounts by accurately processing adjustments professionally, such as updating customer health insurance information and medical reports with close attention to detail.- Efficiently recorded and tracked customer health insurance policies and financial data. Courteously informed… Show more - Promptly responded to customer inquiries in person or via phone, email, mail, or social media to identify needs and concerns and navigate with them through the required process. - Maintained customer accounts by accurately processing adjustments professionally, such as updating customer health insurance information and medical reports with close attention to detail.- Efficiently recorded and tracked customer health insurance policies and financial data. Courteously informed customers if their health insurance coverage was out of network or needed to be updated.- Proactively identify opportunities to match clients with the right services or products that help achieve their objectives and provide them with referrals to other service providers and other resources. -Assisted dieticians in designing and developing strategies to help clients reach their objectives by gathering their medical history and reports, leading to a 4.7/5 customer satisfaction score.- Communicated with insurance providers to resolve denied claims, aiding in resubmission to access funds swiftly. - Generated reports with Microsoft Excel, created newsletters in Word, and prepared PowerPoint presentations for the dietician. Show less

Bachelor Of Arts - Ba, Accounting

Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Chinese Christian Fellowship - Chairman for 2 years