- Manage portfolio of 70+ customer accounts totaling 2M ARR helping scale their productivity and success- Drive adoption, growth and retention of our customers by building trusted relationships and maximizing value- Focused on deepening relationships with existing customers and increasing the value they get from our services- Lead Executive Business Reviews to continually re-align with customers’ current business objectives and challenges- Partner closely with cross-functional team members to translate business needs and product requirements into new solutions for customers- Leverage product expertise to guide and coach customers to be product specialists and increasingly self sufficient

- Managed and grew Strategic/Enterprise customer accounts while reducing implementation timeline by 50%- Trusted advisor to multi-level stakeholders including C-Suite executives- Championed customers’ feedback and insights with leadership, product and engineering- Developed strong working knowledge of Sapling and proactively communicated product updates with customers- Collaborated with sales and marketing to drive customer references, case studies and reviews

- Supported Business Development Managers (BDMs) to increase sales effectiveness- Helped develop Workday's strategic deployment program for Medium Enterprise in EMEA and APAC- Coordinated new hire on-boarding and created sales training content to streamline field engagement- Organized and implemented volunteer and well-being programs for San Francisco's office of 200+ coworkers to promote inclusion and community engagement, managing a budget of $10,000 annually