Ethan Goodwin Email & Phone Number

Texas, United States

Texas, United States

Understanding of control systems, telemetry, and communication protocols. Ensuring the accuracy and precision in system design, data management, and documentation. Ability to adapt to new technologies and industry trends such as the process of Siemens to OSI transition. Troubleshoot complex systems and resolve issues efficiently while prioritizing accuracy and precision in system design, data management, and NERC standards.

Fort Mill, South Carolina, United States

Gaining exposure to PCI compliance, data security, and secure communications, I obtained practical experience in a professional environment dedicated to helping businesses protect sensitive payment card information. My time at PCI Group provided hands-on experience across various business operations, including information technology, process improvement, data analysis, project management, and quality assurance.Information Technology: Adhered to the Systems Administrator role, focusing on Network Monitoring and Security. Monitored and collected network activity using Qradar, evaluated Darktrace POC for detecting cyber threats, utilized Endpoint Central for vulnerability scanning and device management, interpreted vulnerability reports using Nessus, and monitored internet health and traffic using Cloudflare Radar. Participated in Change Advisory Board (CAB) meetings to approve network upgrades, installed missing patches, managed servers using vSphere Client, processed termination tickets and managed the ticketing system in ManageEngine, and configured/administered Duo Mobile Proxy for employee authentication, including unlocking devices and granting access.Compliance and Security: I understood and adhered to PCI Group’s compliance and security protocols. I gained knowledge about regulatory requirements and the importance of data security.Data Analysis and Reporting: I collected, analyzed, and interpreted data to provide insights that support decision-making processes. I created reports and presentations based on data analysis to share findings with supervisors and team members.Operational Activities: I participated in day-to-day operational activities, learning about the workflow and understanding the processes involved in delivering high-quality services to clients.Collaboration: I worked closely with team members and supervisors to achieve departmental goals. I participated in meetings, brainstorming sessions, and collaborative projects.

San Antonio, Texas, United States

In charge of organizing volunteering projects. Represented the organization to the public, answering questions and addressing concerns in a professional and courteous manner.

San Antonio, Texas, United States

Fort Worth, Texas, United States

Customer Assistance: Providing personalized assistance to customers with in-store technology, such as self-checkout kiosks, mobile apps, and interactive displays. Ensuring customers have a seamless and enjoyable shopping experience with technology.Technical Support: Offering on-the-spot technical support for both customers and employees, resolving any issues related to in-store devices, systems, or applications.

United States

Issue Resolution: Handling guest concerns and complaints efficiently and professionally. Finding quick and satisfactory solutions to any problems that arise, ensuring guest satisfaction.Checkout Assistance: Operating cash registers and handling transactions accurately. Assisting guests with self-checkout machines and ensuring a smooth and efficient checkout process.