Ethan Leventhal Email & Phone Number

· Supported over 2000 users on the ADVANA program· Reviewed user documentation for approval· Provisioned user accounts in Active Directory and multiple proprietary programs· Handled user tickets in JIRA ticketing system· Worked with both classified and unclassified systems

· Provided on-site and telework support for PEO-EIS, ACC-B, and AFMS clients· Handled Remedy service desk tickets in addition to in-person and phone based customer support· Handled both civilian and VIP customer support· Reimaged laptops through SCCM· Supported roughly 700 end users

Contract with Joint Program Office· Primary technician for government office center· Handled service desk tickets as well as in-person customer support· Efficiently and promptly handled VIP customer support both military and civilian· Managed support ticket queue in Remedy system· Establish user and computer accounts through a multi-user system, Active Directory, and SCCM· Completed reimaging using SCCM for laptops and desktops· Supported roughly 2-300 end users

· Sat at a standalone site and served as the primary technician for government office center· Handled service desk tickets as well as in-person customer support· Efficiently and promptly handled VIP customer support both military and civilian· Managed support ticket queue in Remedy system· Establish user and computer accounts through a multi-user system, Active Directory, and SCCM· Completed reimaging using SCCM for laptops and desktops

· Hired by contract prime (GDIT) based on demonstrated high performance.· Establish user and computer accounts through a multi-user system, Active Directory, and SCCM· Troubleshoot and resolve end user tickets through Footprints ticketing system· Install software and computer images on users’ Dell 5450 and 5480 computers· Establish effective desk support through communications with civilian, military, contractor and foreign military users.

Navy Yard, Washington, D.C.· Utilized vendor ordering system to obtain and install computer parts based on established end-user requirements.· Conducted diagnostics to identify and resolve customer incident tickets· Common tickets included Desktop laptop reimaging using HP proprietary version of SCCM· Leveraged strong communication skills to assist customers over-the-phone and in person support.· Supported over 20 buildings and over 2,000 end users

· Provided technical support to Army and Joint staff personnel including contractors, civilians and SES-level/top military officers; acted as Lead Technician, as required, and provided managerial direction.· Within Active Directory configured administrative policies on new systems including password control, software restrictions and peripheral controls· Configured new user mobile devices including Blackberry, iOS and Android to enable access to all Microsoft Outlook applications.· Diagnosed, troubleshot and resolved Apple and Windows software/hardware implementation problems· Managed Group memberships for user systems· Mapped all peripherals (i.e. external drives, scanners, printers etc) to site systems.