Ethan P. Email and Phone Number

In my role, I continue to manage the implementation of the Client Services Helpdesk across the company. I maintain high service levels for our contractors by analyzing reporting through Zendesk and implementing enhancements to Helpdesk processes and our help center content. I also provide support as a senior agent for our contractors, focusing on providing fast service and helping the Client Services teams manage their workload by allowing them to focus on tasks that require client-specific knowledge.

As the sole team member reporting directly to the Director of Operations, I am responsible for the development and implementation of our new helpdesk system, playing a crucial role in improving processes and ensuring its success. By identifying recurring issues, I create standardized solutions and enhance our knowledge base. I stay updated on industry changes, providing valuable feedback for continuous improvement in other areas of the business. I use my strong analytical skills to streamline Helpdesk operations and maintain compliance with company policies and guidelines. I am responsible for delivering exceptional support to our contractors through various channels. With a focus on prompt and professional communication, I efficiently address contractors' needs and document interactions in the Helpdesk ticketing system. I prioritize timely responses and follow-ups, escalating inquiries when necessary.

I played a vital role in onboarding new consultants, ensuring the completion and signing of essential forms and documents to facilitate seamless integration into our system for payroll and contract management. Serving as the primary point of contact, I addressed any inquiries regarding contracts, payments, timesheet submissions, and other aspects of their engagement. Collaborating with a Managed Service Provider (MSP) and occasionally directly with the client, I ensured that consultants were well-prepared to fulfill their assigned responsibilities and provided accurate information to the client, including bill rates and candidate details. Additionally, I initiated background checks with approved vendors to ensure compliance with policies and regulations.

In this role, I played a vital part in processing and maintaining Purchase Orders, ensuring accuracy and efficiency. I provided valuable assistance to the Accounts Payable department by handling vendor invoices and addressing any related inquiries. Additionally, I conducted thorough analysis and reconciliation of order variances, demonstrating my keen attention to detail. I effectively coordinated with branches in Ontario, managing PPV's (Purchase Price Variances), cost imbalances, and Vendor chargebacks. My contributions facilitated smooth operations and financial integrity within the organization.

As a Sales and Cash Associate at Tommy Hilfiger, I consistently delivered exceptional customer service through the application of my strong organizational and oral communication skills. Operating the cash register, I demonstrated adaptability in handling various situations, ensuring smooth transactions and customer satisfaction. My commitment to providing an outstanding customer experience contributed to the overall success of the store.

With a diverse range of roles at Starbucks, including Barista, Shift Supervisor, and Barista Trainer, I have honed my skills in delivering outstanding customer service. Through my expertise as a barista, I mastered the art of crafting high-quality beverages and creating memorable experiences for customers. As a Shift Supervisor, I successfully led teams, ensuring smooth operations, and maintaining a positive work environment. Additionally, as a Barista Trainer, I shared my knowledge and skills, equipping new baristas with the necessary tools to excel in their roles. My comprehensive experience in these positions highlights my ability to provide exceptional service while leading and mentoring others.