Ethan Seagraves Email & Phone Number

Springfield, Massachusetts Area

Hartford, Connecticut Area

• Provided enhancements to current org setup and made recommendations for improvements• Worked with end users to gather requirements and shepherd through testing prior to deployment• Provided technical and functional support to Salesforce users and 3rd party apps• Managed users including implementing roles and profiles to ensure security of internal data• Monitored and implemented changes to objects, fields, reports, dashboards, etc. as needed• Built and maintained automations using Process Builder, Flow, and Workflow Rules• Built reports and dashboards that helped support business functions across the organization• Leveraged Salesforce functionality such as Data Loader and Process Builder to optimize processes in the system• Provided real-time support for issues relating to Salesforce and other supported integrated platforms• Ensured and maintained data integrity through reinforcement of sales processes, data improvement projects, and ongoing data clean up• Worked directly with business stakeholders to understand requirements, defined and optimized processes, and helped drive process improvements to meet business operational needs in Salesforce and other integrated tools• Contributed to drive adoption by improving the user experience through standardization, documentation, training and ongoing improvement initiatives• Activated, trained, maintained, and supported users with the appropriate access and data controls• Created and updated process and training documentation• Helped design and implement reports and dashboards in Salesforce to deliver actionable data to teams, at both the management and rep level• Enabled and deployed Single Sign-On to enhance security and streamline login process

Farmington Connecticut

Assisted in quality assessment and development of best practices between internal Quality Team and outsource partners.

Managed and directed operations or Outdoor Sports Department, managing employee schedule, workloads, service work, and volunteer opportunities.

Managed daily store operations, ordering, volunteer opportunities, employee scheduling, payroll, and food safety compliance.

Master'S Degree, Accounting

Bachelor'S Degree, Criminal Justice

Bachelor Of Arts (B.A.), Criminal Justice