Ethan Whiteley Email & Phone Number

Led daily operations of a high-volume Starbucks location, focusing on driving business growth and achieving operational excellence.Fostered a collaborative culture by integrating digital communication tools and virtual management practices, enhancing team efficiency both in-person and remotely.Achieved consistent year-over-year business growth through strategic initiatives, demonstrating a proactive approach applicable to remote project management.Developed and mentored team members, successfully promoting two Shift Supervisors to Assistant Manager roles, showcasing expertise in coaching and team development across various settings.Ensured compliance with operational standards and quality regulations through effective tracking systems and remote audits, maintaining high performance across all operations.Managed financial responsibilities, including budgets, inventory control, and labor management, maximizing profitability and demonstrating strong financial oversight capabilities in both in-person and remote contexts.Implemented comprehensive training programs via virtual platforms to enhance employee skills, ensuring exceptional customer service delivery regardless of work environment.Received recognition for outstanding performance and leadership, contributing to the store’s reputation for excellence and adaptability—skills that translate seamlessly to remote management roles.

Kansas City, Missouri, United States

Optimized food management systems to enhance inventory tracking and ordering processes, significantly improving efficiency and accuracy in a remote environment.Provided technical support and troubleshooting for clients via digital channels, ensuring seamless operation of food management software and showcasing expertise in remote customer service.Led remote projects to implement and customize food management systems, collaborating with clients and cross-functional teams to meet specific needs and align with industry best practices.Coordinated with stakeholders to define project objectives, timelines, and deliverables, utilizing remote collaboration tools to ensure successful project execution and communication.Conducted comprehensive data analysis, including trend and benchmark reports, to support strategic decision-making with insights derived from advanced remote data management systems.Developed and maintained clear documentation for system configurations, processes, and procedures, ensuring accessibility for both remote team members and clients.Ensured compliance with regulatory requirements and industry standards related to food safety and management systems, leveraging digital tools to monitor and enforce adherence.Trained end-users on new systems and functionalities through virtual training sessions, facilitating smooth adoption and effective utilization across client organizations.

United States

Developed and managed comprehensive business plans that significantly increased food and beverage sales profitability, demonstrating strategic thinking and operational effectiveness.Oversaw all aspects of inventory management, including purchasing and maintaining optimal stock levels, while generating accurate P&L reports to support financial decision-making.Efficiently managed payroll, timekeeping systems, and administrative tasks related to new hires and terminations, ensuring compliance with company policies and smooth HR operations.Prioritized safety protocols to maintain a secure environment for staff and guests, effectively reducing workplace incidents and promoting a culture of safety.Led and directed a dynamic team, providing guidance on effective operational methods to optimize workflow and enhance overall customer satisfaction.Conducted thorough interviews to select top-tier candidates and delivered comprehensive training programs that fostered skill development and upheld service excellence standards.

Kansas City Metropolitan Area

Directed daily operations for a high-volume Taco Bell location, consistently achieving a 15% increase in annual sales through effective strategic planning and execution.Developed and implemented targeted business plans to drive profitability, resulting in enhanced food and beverage sales by 20%.Managed inventory and purchasing processes, optimizing stock levels to reduce waste by 30% and improve overall operational efficiency.Oversaw payroll and administrative functions, streamlining timekeeping systems to reduce processing errors by 25%.Enforced safety protocols and maintained compliance with health regulations, achieving a perfect score on health inspections.Led a diverse team of 20 employees, providing ongoing training and performance evaluations that improved employee retention by 15%.Designed and executed marketing initiatives that boosted foot traffic and increased customer engagement, contributing to long-term sales growth.Cultivated strong vendor relationships, negotiating contracts that improved service quality while reducing costs by 10%.Achieved and exceeded KPIs related to sales, labor efficiency, and customer satisfaction, receiving multiple awards for outstanding leadership and operational excellence.

Cedar Rapids, Iowa Area

Directed and managed all aspects of operations for a high-volume Pancheros Mexican Grill location, ensuring adherence to company standards and policies.Oversaw daily restaurant operations including scheduling, inventory management, and financial controls to maximize efficiency and profitability.Led and motivated a team of 20 employees, fostering a positive and productive work environment.Implemented effective marketing strategies and promotional campaigns to drive sales and enhance customer engagement.Ensured exceptional customer service standards were maintained to optimize guest satisfaction and loyalty.Managed food quality and safety standards, ensuring compliance with health regulations and company policies.Conducted regular staff meetings, training sessions, and performance evaluations to enhance team performance and uphold operational excellence.Managed vendor relationships, negotiated contracts, and monitored service levels to ensure quality and cost-effectiveness.Achieved and exceeded key performance indicators (KPIs) related to sales targets, food cost management, labor efficiency, and customer service metrics.Received recognition for outstanding leadership and achievement, contributing to the overall success and profitability of the restaurant.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows effectively.Created successful work schedules for each team member to ensure deadlines were met and shifts were fully staffed.Prepared, calibrated, and monitored production levels to consistently achieve targets and meet operational goals.Conducted thorough and constructive employee evaluations to provide feedback, identify areas for improvement, and set clear expectations for future job performance.Developed comprehensive training programs, task guidelines, and process documentation to standardize procedures and improve team performance.Maintained strict compliance with company policies, objectives, and communication standards to uphold operational integrity and achieve business objectives.Monitored team performance through regular coaching, feedback sessions, and performance evaluations, fostering a culture of accountability and continuous improvement.

Kansas City, Missouri, United States

Responsible for overseeing and planning all day-to-day operations of the theater building, ensuring smooth and efficient functioning across all departments.Managed and supervised multiple departments including Food and Beverage, Marketing, Human Resources, Bar, Booth and Projection, Scheduling and Training, and Development.Delegated tasks effectively within each department to optimize workflow and ensure operational excellence.Created and maintained crew schedules for over 50 employees, ensuring adequate coverage and compliance with labor laws and company policies.Assisted with the manager’s schedule and collaborated on the writing of the Performance Schedule to align with operational needs.Identified and developed talent within the crew, providing training and mentorship to prepare individuals for management positions.Conducted training sessions for bartenders, ensuring adherence to safety protocols, company guidelines, and legal regulations.Implemented and enforced safety measures and operational guidelines to maintain a safe and secure environment for staff and patrons.

Bachelor'S Degree, Organizational Leadership (Project Management), 4.33

Bachelor'S Degree, General Studies