Ethan Young Email and Phone Number

* Conducted installation of audio/visual, basic networking, and automation equipment.* Performed equipment checks, troubleshooting, and configuration on audio/videoequipment, ensuring seamless operation for live events while constantly keeping track ofinventory.* Operated audio-visual equipment, including but not limited to microphones, speakers,amplifiers, projectors, lighting, and recording devices.* Diligently ensured optimal quality by understanding signal flow, adjusting audio levels,equalization, sound and mixing boards, video playback, switching, streaming, Bluetoothsetup, and content editing.* Advanced diagnosing /troubleshooting of audio, visual, and automation equipment.* Created an exciting atmosphere for event attendees by providing the best audio/visualexperience while actively engaging with the crowd/venue organizers

* Operated as a technology and machinery project leader, ensuring appropriate tools,techniques, and standards were utilized.* Advanced technical support, including diagnosing, troubleshooting, hardware diagnostic,configuration, and recovery testing for complex technology and machinery support issues.* Managed a team of technicians while spearheading lead sales for my operation zones,offering various company service solutions.* Amplified new hires' interview and training process by defining company policy, customerservice, and time management to increase transparency and operational efficiency.

* Performed onsite and remote support, including troubleshooting and resolution of computerand mobile device hardware and software issues, telephony, printers, and networkingintermediate knowledge of computer applications.* Operated Backups, Active Directory, Exchange, Windows server environments, ECM,Imaging, packaging, scripting – PowerShell, and enterprise remote imaging andadministrative tools.* Maintained and operated wireless technologies, LAN, VPN, and DSL.* Performed in compliance with policy guidelines within the team's SLAs and project requirements, often resolving issues under 30 minutes.