Ethan C. Email & Phone Number

Prescott Valley, Az, Us

Prescott Valley, Arizona, United States

Manage and maintain confidentiality of medical documentation, adhering to HIPAA standards and ensuring data security.Utilize ticketing systems to efficiently manage and resolve technical issues reported by staff.Adhere to Service Level Agreements to prioritize and resolve incidents within established timelines.Manage staff accounts and operational workflows using Azure, ensuring data security and compliance.Drive to various locations to troubleshoot and resolve hardware and software issues, ensuring minimal downtime.

Tempe, Arizona, United States

Engineered and fine-tuned computer systems to optimal specifications, catalyzing workflow improvements of up to 200%.Performed in-depth root cause analysis to identify system issues, resulting in the implementation of targeted solutions that reduced downtime by 30%.Conducted thorough risk assessments and implemented robust security measures, ensuring compliance with industry regulations and safeguarding sensitive data.Developed and maintained comprehensive system documentation including configurations, procedures, and troubleshooting guides, facilitating seamless knowledge transfer and aiding in efficient resolution of technical issues.

Tempe, Arizona, United States

Contributed to data-driven decision-making processes by providing actionable insights and recommendations based on data analysis results.Collaborated within a small team environment, assisting colleagues in resolving escalated technicalissues and contributing to maintaining a smooth and efficient operation within the IT department.Conducted thorough troubleshooting and repair of computer systems, laptops, and peripherals,demonstrating adeptness in resolving a diverse range of technical problems promptly and effectively.Delivered exceptional customer service, communicating complex technical information in a clear andunderstandable manner to ensure customer satisfaction and repeat business.