Dedicated professional with experience in Customer Service, Leadership, and Relationship Management, currently working as a Tier 3 Customer Service Representative at FMG. In this role, I specialize in issue resolution, client relations, and process improvement, including the development of a new training program for onboarding customer service hires. Prior to this, I served as a full-time volunteer missionary for the Church of Jesus Christ of Latter-day Saints in Chile, where I gained valuable skills in leadership, communication, and problem-solving, while organizing and leading meetings and assisting others in navigating personal and mission-related challenges. I am pursuing a degree in Finance from Brigham Young University, with a strong interest in corporate finance and financial advisory. I am eager to apply my analytical and interpersonal skills to roles that challenge me intellectually and contribute to my professional growth. In my free time, I enjoy outdoor activities such as hiking, soccer, and pickleball. I am also fluent in Spanish, thanks to my missionary service in Chile. Areas of specialty: Customer Service, Issue Resolution, Leadership, Communication, Client Relations, Training Development, Financial Analysis, Interpersonal Skills