Ethan Thomas Email & Phone Number

Decatur, Ga, Us

Plan, prioritize, manage & coordinate all aspects of software production, QA and releaseManage the Quality Assurance teamImplement and ensure consistent adherence to process-driven operations methodologies (e.g. Target Process)Ensure demand-side requirements are fully scoped, understood and documentedPropose solutions to technical constraints and suggest process improvementsPromote a culture of meeting deadlines, with accountability to both internal and external stakeholdersManage, discern and escalate competing priorities, delivery impediments, risks and issues to the Qv21 Leadership Team as they ariseManage and prioritize tasks and user stories in Target Process. Oversaw a 428% increase on average amount of daily completed tickets in first 6 months at positionEnsure technical teams remain focused and unified through proactive communication & organizationEnsure customer-facing teams are updated on delivery dates and expectationsManage-by-metrics, and periodically report on KPIs and metrics Provide input and leadership for Product Strategy meetings and the Product RoadmapLead the daily stand-up team meetingEnsure best-practice operations methodologies, systems and software are used

Austin, Texas Area

Austin, Texas

Collaboration with local community to help create robust programmingDevise lesson plans for club members that focuses on educational awareness

Austin, Texas

Overhauled process of tracking all commercial projects in order to maintain accuracy and efficiency throughout the entire installation timelineOrganized cross departmental meetings to relay current status of projects while confirming next steps needed from stakeholdersReported on metrics and budget goals of large scale projects to executive teamExpedited procurement requests to ensure timely delivery while negotiating lowest pricesCoordinated all commercial permits and service requests.Prepared close out paperwork to provide to customers detailing all pertinent information about their completed projectsScheduled site assessment team across multiple cities in Texas in order to confirm feasibility of potential installations

Austin, Texas

Compose SQL queries to extract and update pertinent information for clients.Triage client requests by channeling through proper avenues to Development and Business Analyst teams.Test software in an effort to proactively identify major bugs to system.Train customers on site to familiarize them with products.Create internal documentation to improve overall process of Development requests.

Gainesville, Florida Area

Provided first level support to over 460+ employees and 1200+ agents with in-house applications issues.Consistently rated highest in productivity statistics amongst peersEvaluated and prioritized requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.Handled problem recognition, research, isolation, resolution, and follow-up for routine user problems.Assisted Agile teams monthly during each system iteration to test and report issues through recreating problems.Fully experienced in Oasis Rating & Policy Management, Policy Processing System, Image Right, and worked with new software roll-out of Content Manager: Image This.