Ethan Ashley Email & Phone Number

• Provide financial care to clients through phone, chat, and email • Collaborate with team members to improve the lives of working families

• Critically evaluated outputs of multiple AI language models• Employed creative writing and content editing skills to enhance data accuracy

Colorado Springs, Colorado, United States

• Processed a high volume of medical subsidy applications during open enrollment• Performed quality control checks on applications

Bundaberg, Queensland, Australia

• Point of contact for all clients and field staff via phone, chat, and email• Performed one-on-one coaching with team members and provided relevant feedback• Interviewed and onboarded new team members • Collaborated with other departments to guarantee a high level of client support• Developed and implemented new systems, policies, and procedures • Managed perception of the organization through social media channels• Mediate and de-escalate potential client crisis situations• Research and ensure compliance with government rules and regulations• General administrative tasks such as scheduling, invoicing, and organization of files

Colorado Springs, Colorado, United States

• Organized and managed work schedule• Maintained high delivery standards and held a 99% satisfaction rating from customers throughout 3,000 deliveries• Provided exceptional customer service through both written and verbal communication• Maintained accurate records of daily driving distance and income

Colorado Springs, Colorado, United States

• Answered inbound calls from customers• Assisted customers with making changes to their services• Resolved inquiries and routed customers to the proper channel when needed• Met and exceeded company metrics

Wonthaggi, Victoria, Australia

• Managed the front of house schedule and order taking.• Trained new staff members on cafe procedures.• Fulfilled orders while simultaneously serving customers.• Assisted customers in a friendly and efficient manner.

Colorado Springs, Colorado, United States

• Food preparation and service• Accommodated the needs of customers• Maintained the cleanliness of the restaurant• Opening and closing duties to prepare the store for business

Colorado Springs, Colorado, United States

• Provided assistance to the hearing-impaired• Captioned audio calls and transcribed into text• Consistently met and exceeded quality assurance evaluation objectives• Recognized for performing at a high level of customer service