- Project management of on-boarding and off-boarding processes- Manage a remote guest support team- Develop and maintain a diverse client portfolio - Create and communicate performance reports to clients and stakeholders- Manage a remote team of guest support personnel- Crisis management- Database management and hygiene

- Project management and coordination with diverse interdepartmental teams- Data management, entry, and hygiene involving multiple systems- Leverage data to assure quality and address potential pain points- Technical editing of documents for accuracy, clarity, and consistency - Professional communication leading to >90% customer satisfaction- Increased timely milestone and deadline completion by 25%- Analysis of projects on macro- and micro-levels for timeliness and quality- Increased customer survey and questionnaire completion by 50%

- Provided support to sales teams, increasing overall productivity by 20%- Back-end document support increased accuracy and recency 50%- Provided support for internal and external teams in conjunction with sales targets and goals- Developed and collaborated with IT to generate training documentation for a new ERP system in Sales- Created compelling written content for social media posts and newsletters free from spelling, syntax, and grammatical errors

- Worked with all departments to ease workloads, increasing productivity 20%- Adapted to a variety of tasks on a day-to-day basis- Handled multiple and simultaneous projects with ease- Increased timely completion of administrative tasks by 50%

- Maintained student retention 80% year-over-year- Kept detailed student reports on Excel and Google Sheets- Instructed diverse groups in a safe and inclusive environment- Upheld school and global standards- Led lessons and sessions with compassion and dignity for all

- Supported manufacturing manager in overseeing all functions- Maintained inventory database- Trained employees for safety and job performance with 100% success rate- Upheld overall quality of product at >95%- Generated training documentation for the manufacturing department, codifying the complex processes from initiation to finished product