Ethan Koopman Email & Phone Number

•Develop and maintain dynamic data-driven web applications for internal and external clients •Build upon and enhance previous applications to meet ever evolving client needs•Collaborate and communicate with teammates on a daily basis to exceed customer expectations•Implement current industry practices through intensive study and review

Logan, Utah

•Developed, tested, and deployed SSRS reports to production environments•Communicated with report stakeholders to document reporting requirements•Reviewed the quality of reports generated by other teammates•Optimized current live reports through intensive study of standard SQL practices

Idaho Falls, Idaho

• Performed regression testing monthly to ensure code quality• Reported and document bugs according to company standards• Created in-depth test plans for projects critical to company growth• Analyzed system performance during critical month-end peaks to ensure product availability• Worked cross-functionally with teams to ensure quality throughout the software development lifecycle

Idaho Falls, Idaho

• Assist Idaho National Laboratory employees in resolving common software and hardware problems• Employ standard written procedures, scripts, and knowledge base articles to resolve problems• Report issues that are not in knowledge base articles, and draft new knowledge base articles for - approval• Provide professional customer service via respectful interactions with team members and clients

Fruitland, Idaho

Some of my responsibilities included:• Resolved trouble tickets from the Help Support Program• Provided support to and trained users in local area network administration and usage• Assisted in troubleshooting the patient care database for users as needed• Continually performed maintenance on laptops and desktops to ensure optimum operation• Instructed users on use of equipment, software, and manuals

Some of my responsibilities included:• Consulted on course design and development with faculty• Evaluated metrics on learning, teaching, course data, and dashboards for quality and accuracy• Fixed reported issues on existing courses

Rexburg, Idaho

Some of my responsibilities included:• Verified students had completed all requirements necessary to graduate• Answered questions for students and faculty about curriculum• Worked extensively in database application programs- Assisted teams and special groups to improve office efficiency

Ontario, Oregon

Some of my responsibilities included:• Assisted customers with transactions.• Introduced customers to new products and services.• Maintained a cash drawer.

Fruitland, Idaho

Some of my responsibilities included:• Establised an environment that encouraged students to learn, increase their interest, and hold their - attention in a fun and exciting fashion.• Developed lesson plans for students that were adapted to their needs.• Taught students correct usage of the English language.

Master'S Degree, Management Information Systems, General

Bachelor'S Degree, Computer Information Technology

Associate Of Science (A.S.), General Studies

General Studies

High School Diploma