Spearheaded global test and product teams of 70 members across 8 locations, delivering high-quality AI data services for Meta's Llama-3 Multimodal LLM and Quest product lines, transforming capabilities and enhancing user experience.Revenue Growth:Achieved a 3x increase in ARR (Annual Recurring Revenue) by developing and executing targeted revenue strategies, and fostering cross-functional collaboration across sales, marketing, operations, and customer success teams.Data-Driven Insights:Streamlined business operations and workflows by leveraging data insights, to develop and track key revenue indicators (Weighted Pipeline Value and Velocity, CAC, Churn), enabling strategic pivots and business agility.Team Leadership:Boosted productivity by 50% and reduced turnover by 90% by creating interactive dashboards and reports that tracked global KPIs and OKR progress.Customer Success:Elevated CSAT scores to over 90% by developing and executing a customer-centric strategy that resulted in a 50% increase in cross-selling opportunities, and repositioning Applause's value proposition and product offerings to meet the changing needs of the customer.Transformational Leadership:Transformed a struggling program into a benchmark for excellence, earning the Chairman's Award for outstanding leadership and impact, creating a new “Gold Standard” for AI testing and operations that drove business growth and innovation.

Designed a comprehensive Quality Assurance framework, integrating testing standards, processes, and metrics into the existing SDLC (Software Development Life Cycle), resulting in improved software quality and reduced defects.Test Automation:Reduced delivery time by 50% and manual testing by 75% through automated testing solutions using TestNG and Java for unit tests, Postman for REST API testing, and Python with Selenium for user testing.CRM Implementation: Played a key role in the successful firm-wide implementation of Microsoft Dynamics CRM by developing and executing comprehensive test plans, ensuring a high-quality user experience, and demonstrating expertise in testing complex enterprise software solutions.Team Collaboration:Led a quality-driven transformation within an agile environment, focusing on process excellence, achieving 90% test coverage and significantly improving overall quality through strategic collaboration between development, project, and testing teams.

Established the Testing Center of Excellence, standardizing test processes, quality metrics, and automation through strategic leadership and continuous innovation.Agile Leader:Spearheaded the Agile transformation, introducing iterative testing, shift-left testing, test automation, and continuous integration, resulting in a 50% increase in delivery speed and a 70% improvement in team collaboration.Digital Transformation:Led National Grid's digital revolution by directing high-impact testing initiatives, orchestrating the seamless implementation of SD-WAN technology and large-scale migration of on-premise data centers to Azure Cloud, ensuring zero-disruption business continuity, agility, and efficiency.Test Automation Strategist:Cut manual testing by 75% and boosted team productivity by employing automated testing solutions using PowerShell and Selenium WebDriver, delivering a 30% faster time-to-market and improved overall quality.

Entrepreneur and proprietor of multiple restaurants in Williamsburg, Brooklyn.Business Expansion:Expanded business operations by scaling up to three full-service restaurants within five years, achieving a consistent annual revenue growth of 20% YoY.

Led implementation and client service teams for global asset management, and private wealth clients.Customer Success:Achieved a 98% client retention rate, managed a portfolio of over 1,000 clients, and generated $35 million in annual revenue.Product Innovation:Collaborated with product development to enhance the platform's offerings, introducing new features for performance attribution and fixed income reporting, and elevating the client experience.Data Integration:Developed and implemented ETL processes using Visual Basic, SQL Stored Procedures, and Triggers, automating data transfer, and significantly improving data quality, speed, and efficiency by 70%.