Senior Program Manager At Atsg Corportation
CurrentCoordinates the entire team requirements for data reporting, data analysis, process management, and customer support liaison initiatives. Manage the team’s hours of support and off hour responses as required by the FBI. From a customer support perspective, the Program Manager will use Service Manger (SM) Support (Update tickets within SM system and ensure customer tickets are closed in a timely manner). Coordinates liaison responses for all carrier voice and data plan responses between telecommunication vendors and customers. Assists MPO with updating and sharing information on the program Microsoft SharePoint site as needed.