Ethan Mikel Email & Phone Number

Round Rock, Texas, United States

Richardson, Texas, United States

• Implementing a new approach for quoting and purchasing endpoints within AWS Services to improve cost-effectiveness by 35%
• Reconfiguring the design of DynamoDB to improve the capabilities and reliability of the database for dependent services
• Redesigning and maintaining a website to increase transparency about current priorities and directives for all in the product suite
• Measuring metrics and building graphics surrounding the productivity of our suite and reliability of our services for leadership
• Mentoring a first-year intern in creating a template to ensure all assets have been standardized under the same guidelines

Richardson, Texas, United States

• Developed an internal website to document onboarding activities, product responsibilities, and progress of new implementations
• Led discussions for next phase of modernizations efforts of the user interface-to increase efficiency by 200% for end-user
• Conducted regression testing after deployments to discover roughly 15 defects in production environments for user interfaces
• Monitored and deployed defects found with Splunk dashboards to ensure a better end-to-end experience for the customer

Bloomington, Illinois, United States

• Reviewed and fulfilled associates' requests for internal hardware to ensure all accommodations are met by using ServiceNow
• Aligned client needs with current hardware inventory availability to streamline distribution to mitigate supply chain issues
• Developed framework to prioritize clients and simplify ordering process to improve customer usability by approximately 450%
• Identified and met with new potential hardware suppliers to better source new inventory and provide leading equipment