Ethan Ostrowski Email & Phone Number

Sierra Blanca, TX, US

Madison, Wisconsin, United States

• Utilized IOS & Chrome OS devices to record data, stay up-to-date on client programs, & communicate with colleagues effectively for 20+ clients.
• Collected & analyzed data using CentralReach, making necessary adjustments to strategies for optimal outcomes, leading to a 15% increase in positive behavior & skill acquisition among clients.
• Delivered comprehensive support to clients across various settings, including clinics, homes, businesses, & community environments, fostering their development & enhancing their quality of life.
• Applied principles of Applied Behavior Analysis (ABA) to facilitate the development of various skills, such as communication, social interaction, self-help, & academic aptitude.
• Actively engaged in team meetings, case evaluations, & ongoing professional development to stay current with industry best practices.
• Received commendations from parents & caregivers for unwavering dedication to client progress.

Madison, Wisconsin, United States

• Mentored a team of young esports athletes, resulting in achieving 1st place at the highly competitive North American Finals, showcasing strong leadership & strategic coaching abilities.
• Provided comprehensive IT support to colleagues & students, troubleshooting & resolving technical issues promptly, ensuring seamless technology operation & minimizing downtime by 25%.
• Optimized Windows 7/8/10/11 OS computer systems for peak performance & operational efficiency locally & remote, resulting in increased productivity & reduced system downtime by 20%.
• Diagnosed network connectivity issues through user configuration within a new potential location, ensuring reliable internet access for uninterrupted gameplay & training sessions.
• Researched & stayed up-to-date on latest hardware & software relating to Esports. Understood which hardware would provide the most cost effective experience depending on individual situations.
• Consulted & provided insight on best peripherals & hardware based on the company's finances.

Oak Creek, Wisconsin, United States

• Provided exceptional customer service by assisting shoppers in finding products, answering questions, & offering information about sales & promotions, resulting in increased customer satisfaction scores by 15%.
• Collaborated effectively with coworkers, utilizing strong communication skills to complete tasks.
• Resolved complaints promptly & professionally to maintain high customer satisfaction.
• Trained new cashiers in register operations, cash handling procedures, & customer service best practices.
• Actively sought & welcomed customer feedback, ensuring that customer concerns & suggestions wereaddressed promptly & appropriately.
• Gained in-depth knowledge of TJ Maxx's product offerings, enabling me to make informed recommendations & assist customers in finding the right items.

Madison, Wisconsin, United States

• Mastered the POS system for automated order taking & handled transactions accurately, ensuring efficient service & minimizing errors by 20%.
• Demonstrated exceptional problem-solving skills by efficiently addressing customer concerns or complaints.
• Took initiative to find extra tasks when scheduled duties were completed, assisted management with inventory control & stock ordering, & communicated clearly & positively with coworkers & management.
• Followed safe food preparation, assembly, & presentation procedures.
• Demonstrated a comprehensive understanding of the cafeteria's menu, including ingredients, nutritional information, & allergen awareness, to assist customers with their choices.
• Efficiently managed busy periods, such as meal rushes, to ensure all customers were served promptly while maintaining quality & cleanliness standards.

Bachelor Of Science - Bs, Information Technology - Cloud Computing

Bachelor Of Science - Bs, Psychology

Key Courses: Child Learning Development, Adult Development & Aging, Abnormal Psychology, Social Tolerance, & Psychology of Internet

Certificate, Teaching English To Speakers Of Other Languages (Tesol)