Ethan Page Email & Phone Number

Atlanta, GA, US

Norcross, Georgia, United States

• Directing IT department (team of 4) spanning 480 employees across six office/warehousing locations.
• Driving company-wide digital transformation and solutions to align with business strategy and improve transparency and standardization, maintaining cost-effectiveness.
• Achieving estimated savings of >$100k/month through rigorous audits, supplier/contract management, IT asset management (ITAM) implementation, and infrastructure optimization.
• Providing stellar employee support and time-to-response with a team-wide CSAT of 5.0 across 1100+ tickets.
• Excelling in cloud infrastructure (Microsoft 365, Azure) and on-premises infrastructure (AD, networking) management, improving reliability, resiliency, and efficiency.
• Led security initiative to raise Microsoft Secure Score from 65% to 83%, reducing attack surface, increasing data protection, and advancing ISO 27001, SOC2, and HIPAA compliance.

Norcross, Georgia, United States

• Primary person of contact for technical assistance with a personal CSAT of 5.0 across 500+ tickets.
• Implemented ITIL best practices through deployment and administration of Atlassian suite (Jira, Confluence), including cross-team collaboration/integration with Business Solutions team.
• Optimized and automated internal workflows for employee transitions, IT asset disposition (ITAD), change management, incident response, among others.

Norcross, Georgia, United States

Atlanta, Georgia, United States

• Offering IT consulting and services to both residential and commercial clients in the Atlanta area for 5+ clients, on-site and remote.
• Managing, repairing, and supporting various IT systems, including Windows systems, printers, security cameras, networks, etc.
• Providing excellent customer service and rapid response times to ensure client satisfaction.
• Offering technical advice on hardware and software systems to fill business/personal needs.
• Ensuring compliance with best security practices for clients.

Toccoa, Georgia, United States

• Collaborated with a team of 21 to create an open and accepting summer camp for children.
• Planned over 40 full days of fun and thought-provoking activities for children ages 4-18.
• Supervised and organized social and recreational activities for 623 children (2023) or more.
• Evaluated risk for the safety of children, administered first aid, and responded in emergency situations.
• Led and managed the A/V team, providing technical support for all technology/media related issues.

Atlanta, Georgia, United States

• Coordinated and managed a team of eight volunteer youth leaders in teaching curriculum to 40+ youth.
• Managed the church’s communications with parents, youth, and the Diocese of Atlanta about the youth programs of the church.
• Designed and planned curriculum for the program to aid youth in personal and spiritual development.
• Responsible for planning and executing 16+ social and service events for youth and others of the church.
• Led the growth of the youth program at the church, marketing and advertising events to parents and youth.

Emory Devops Bootcamp Aws Devops Engineer Certificate, Devops Engineering

Bachelor Of Science - Bs (Unfinished), Marketing

Activities and Societies: Sigma Nu Fraternity