During my tenure at Crelate, I have led end-to-end development and long-term maintenance of critical application features, demonstrating a strong commitment to enhancing functionality and user experience through REST APIs by integrating multiple third-party services. One of my significant achievements was revolutionizing the customer learning system by automating and optimizing processes. • Achieved code coverage by 80% through designed and executed unit and integration tests.• Developed full-stack feature automating user registration across systems by interfacing with 3rd party software's API, enhancing with continuous feedback, and implementing rigorous unit tests. Reduced user registration time and saved $26,000 a year on internal setup processing. • Attracted more clients by building integration of US Government's EVERIFY system into company app; identified and documented missing API details, authored primary API service.• Leading contributor to team's internal wiki aimed at enhancing documentation to streamline and improve onboarding process for new team members.• Met client needs by enhancing legacy reports feature to enable scheduled email dispatch; refactor and repurpose antiquated code, crafting new scheduling UI, and ensuring reliability with comprehensive unit tests and continued maintenance.• Increased personal PR frequency 300% year over year to improve code quality identifying potential bugs pre-production and improving application stability.

Diagnosed and rectified data file discrepancies using regex. Facilitated in-depth training sessions and educational programs for customers on software usability and data analysis. Leveraged C# and Selenium to construct automated tool that accesses third-party pharmacy systems, enabling periodic downloads of client expense reports.• Developed VBA algorithms to automate routine data manipulation tasks, yielding savings of $21,000 a year.• Analyzed transaction discrepancies, identified file transmission issues, and used REGEX to recover all missing records, saving clients thousands of dollars.• Crafted bi-weekly technical business reviews, converting application data into actionable insights; automated report creation with macros that reduced each team member's workload by two hours weekly.

Provided technical software support and troubleshooting for both our Desktop Autosplit and Web based V340B software.Built and ran customer business reviews specific to their account. Handled remediation projects for customers regarding issues 340B accounting issues.Wrote and compiled a 42 page process document for completing daily activities.

Provide front-end software support for 6 products through calls, chats and case management. Maintained excellent CSAT over 95%.Troubleshoot software, networks, database platforms, and operating systems.Assist and mentor new hires on the product and work environment. Co-chairperson of the Support Committee which put out a monthly newsletter which addressed our issues. Worked with both Oracle and Salesforce CRM to manage cases.Contribute to the team using Slack and internal document environments to address new issues. Quickly became a resource for team members and customers to resolve issues.

Act as the face of REI in the retail environment. Provide excellent customer service and resolve any customer issues. I have coached team members to maintain higher visual standards to drive higher store sales. As well as created multiple organizational protocols to increase efficiency and communication. This has been Instrumental in creating clear communication from managers to staff. Placed in the top 10% of membership sales in 2015. Nominated for Anderson Award twice by peers for demonstrating REI core values

Participated in meetings which outlined the organization's planning and financing. Coordinated and led outings for members of the AAOA. Represented the organization at the Oregon Wilderness Conference.