I build HR strategies that cultivate high-powered leaders, create inspired workplaces, and empower businesses to achieve scale. With 20+ years of experience, I have grown alongside MCI, a leading business process outsourcing and customer experience company, guiding the evolution of its people strategy as we expanded globally and scaled to over 10,000 employees. MCI’s 10-time inclusion in Inc.’s Top 5000 list of Fastest Growing Companies is a testament to our relentless focus on results—and our people-first approach.■ MY STORYStarting as one of MCI’s earliest hires, I’ve worn many hats across operations, client services, IT, and ultimately human resources, allowing me to integrate diverse insights into our people strategy. As the Global CHRO, I lead HR for an organization that spans four continents and houses eight subsidiaries, all focused on delivering exceptional CX. My journey is defined by growth, continuous improvement, and leveraging the power of people to fuel business success.■ MY HR APPROACHMy philosophy revolves around positioning HR as an ally to business strategy—aligning people with purpose, and enhancing human capital’s impact on revenue and profitability. I am deeply involved with business leaders, ensuring our HR strategies are calibrated to the company’s goals, driving both human and financial performance.In addition to strategic alignment, I focus on initiating change—whether it’s modernizing hiring through technology, refining our talent pipeline, or enhancing employee engagement. I’m driven by a passion for fostering autonomy and empowering leaders through coaching and mentorship. I believe that great people thrive in environments where they have ownership, purpose, and support to grow.■ IMPACT AT SCALEAs the CHRO of a global BPO, I’ve been responsible for evolving HR into a strategic function that not only supports growth but propels it forward. During the pandemic, we transitioned thousands to virtual operations, increasing our workforce by nearly fivefold, and met surging customer demand—all while preserving our culture and engagement.■ MY MISSIONI am a strong believer in the power of people. HR isn’t just a department; it’s the key that unlocks organizational success. My mission is to connect people strategy to business strategy in a meaningful way—to make HR the engine of growth, resilience, and innovation. By cultivating talent, driving change, and ensuring every employee has the tools they need to succeed, I help organizations achieve transformative results.