Eric Thompson Email & Phone Number

Greater New York City Area

Responsible for technical and business requirements, discovery, proposal preparation support and technical presentations to customers for Lightpath’s full suite of products and solutions. Serves as team’s technical lead for: Dark Fiber, Optical Transport, Ethernet, Voice and Managed Services. Additionally responsible for providing technical training for the sales force.Performs customer discovery discussions to understand and document business needs and design requirements necessary for the formulation of optimal solutions. Responsible for creatively designing diverse and resilient solutions using the best mix of Lightpath products including, but not limited to, Optical transport (CWDM, DWDM, ROADM), Ethernet (ELINE, EPL, EVPL, ELAN) Voice (Hosted Voice, SIP, PRI, POTS) and Managed Service products (Router, Backup, WiFi, Video, Collaboration), and then presenting these solutions and their benefits to customers.

Providing sales support by leading all technical aspects of the sales process including technical discovery and qualification meetings for prospective Enterprise customers with a strong focus on Layer 2 Ethernet solutions.Subject matter expert for all point-to-point/point-to-multipoint Global Ethernet products including VPLS, Managed Metro Ethernet, Managed WAN Ethernet, and Managed Premium Internet.Build/maintain customer relationships through consultative presentations, proposals, and evaluations, allowing for the identification of customer business and technical drivers in order to propose the best strategic solutions to meet their needs.Responsible for designing complete end-to-end solutions, based on customer technical requirements, including, but not limited to, routers, switches, extenders, media converters, SFP/GBIC optics, Type I & II connectivity, inside & outside plant wiring, data center cross-connects, CoS, QinQ, MTU, and redundancy/diversity options.Create highly detailed Visio Network Designs and provide an accurate cost analysis, detailing all cap ex and op ex costs, for every customer opportunity

Providing Service Verification and Tier 2 & 3 customer support, for all of Harris Corporation’s global Networking and Digital Video customer base.Proficiency working with and testing encoders, decoders, receivers, GigE and ATM cards, multiplexers/demultiplexers, and a vast array of Audio/Video test equipment.

Senior Solutions Engineer responsible for assessing customer business environments to identify areas where Sprint's wire line and wireless products and services could provide cost-effective solutions to business problems. Provided support for IP, MPLS, ATM, and Frame Relay networks. Conducted consultative presentations of Sprint's capabilities to internal and external audiences. Composed technical documents and reporting for customers in order to identify where new Sprint products, and/or upgrades of existing products would effectively benefit the customer.

Handled the monitoring and support for over 6,200 nodes worlwide, consisting of voice and data for GE's Wide Area Network. Core responsibilities included utilizing Cisco routers, HP Openview, proprietary network management software, CSU/DSU's, multiplexer's, DACS', smart switches, and WAN test sets/sniffers to identify and resolve network issues involving IP, Frame Relay, ATM, Point-to-Point, and ISDN circuits. Additional responsibilities included router, CSU/DSU, and multiplexer configuration.Also provided support for voice issues involving PBX's, voice messaging, and GE's On-Net dial plan.

Handled computer support issues for a client base of 500+ users in a primarily Windows NT environment. Core responsibilities included: Detection, isolation, and resolution of software/hardware and LAN problems, installation and configuration of user hardware/software, local and network printer support, and uploading/downloading of company standard OS and application images via Ghost software.

B.S., Telecommunications Management

Activities and Societies: National Dean's List

A.S., Telecommunications Management

Activities and Societies: Phi Theta Kappa Honor's Society, National Dean's List