Lifelong New Yorker and CEO of Loris AI. It’s our mission to empower customer service agents to navigate hard conversations. We've created a machine learning-based platform that helps support teams more efficiently handle customer conversations with empathy.My career began as a corporate attorney, focused on M&A, private equity and VC at two multinational firms. I left in 2007 to start an investing company focused on distressed assets and companies. The recession thrust me into technology and the startup world, and led to starting multiple business ventures.In 2008 I started a payments company that was acquired by ShopKeep, where I served as the Chief Revenue Officer. ShopKeep was later acquired by Lightspeed (NYSE: LSPD).Currently, at Loris, we provide real-time coaching for customer support agents. When making the transition to chat and email-based support, companies use Loris to help the support team seamlessly move to these more modern mediums of customer conversations. If you’re currently making this transition, have it on your radar, or are just curious to see how the platform works - let’s connect and chat!