Etienne Dudley Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

Leads a global digital product and design team for a $160M brand in Canada. Accountable for end-to-end product management, user experience design, and product ops. Contributes to the company’s major financial turnaround, achieving record profitability through a customer-focused strategy.Achievements:- Leads product & design teams and oversees engineering teams of 30+ globally distributed people, driving strong financial and business results in customer acquisition, retention, and… Show more Leads a global digital product and design team for a $160M brand in Canada. Accountable for end-to-end product management, user experience design, and product ops. Contributes to the company’s major financial turnaround, achieving record profitability through a customer-focused strategy.Achievements:- Leads product & design teams and oversees engineering teams of 30+ globally distributed people, driving strong financial and business results in customer acquisition, retention, and engagement.- Acts as the technical product manager for complex backend systems, supporting the transition from a monolithic architecture to a modern platform, and the migration of millions of user accounts.- Introduces experimentation and innovation practices across product, design, technology, and other domains through test-and-learn cycles supported by advanced analytics.- Collaborates with operations and marketing teams to extend internal-facing products and tools, doubling product throughput, and driving growth and efficiency (leveraging custom development, Generative AI, Airtable, Ada, Salesforce). Show less

Montreal, Canada Area

Manages a $50M+ project/product portfolio focused on commercializing new artificial intelligence solutions for supply chain sectors (retail, logistics, manufacturing, healthcare). Accountable for sourcing leads, assessing proposed solutions/teams, and overseeing delivery. Acting as principal product leader, designs and oversees the creation of a novel investment platform central to the company’s operations.Achievements:- Collaborates with world-class researchers, product leaders and… Show more Manages a $50M+ project/product portfolio focused on commercializing new artificial intelligence solutions for supply chain sectors (retail, logistics, manufacturing, healthcare). Accountable for sourcing leads, assessing proposed solutions/teams, and overseeing delivery. Acting as principal product leader, designs and oversees the creation of a novel investment platform central to the company’s operations.Achievements:- Collaborates with world-class researchers, product leaders and AI services firms to develop and commercialize transformative machine learning solutions.- Leads a project team of 6 engineers and product specialists to create the company’s core investment platform, integrating marketing automation (Salesforce), deal flow, B2B collaboration, and tracking of investment performance.- As one of the first employees (0 to 1), leads a team of 5 contractors to establish the foundation for the company’s go-to-market (processes, tech/Website, branding, communications), and the customer journey.- Advises hundreds of senior business leaders and venture founders in conferences and workshops on the viability, feasibility, and desirability of their AI products. Show less

Montreal, Canada Area

Responsible for defining the strategic vision, plan, and roadmap for the User Experience function supporting over 50K employees. Leads other initiatives of strategic importance for the board of directors and executive committees.Achievements:- Introduces and operationalizes modern human-centred design practices (design thinking, UX toolkits, etc.) to more than 6,000 employees in the technology group.- Leads highly complex and strategic initiatives, such as Intellectual property… Show more Responsible for defining the strategic vision, plan, and roadmap for the User Experience function supporting over 50K employees. Leads other initiatives of strategic importance for the board of directors and executive committees.Achievements:- Introduces and operationalizes modern human-centred design practices (design thinking, UX toolkits, etc.) to more than 6,000 employees in the technology group.- Leads highly complex and strategic initiatives, such as Intellectual property strategy and competitive intelligence in the context of new product development and commercialization. Show less

Montreal, Canada Area

Leads the definition of Bombardier’s IT and Digital strategies, and is responsible for creating and running the global technology portfolio management practice across all business units. Oversees the implementation of innovative technology solutions for aftermarket, e-commerce and other areas.Achievements:- Leads a team of 6 cross-functional product/program managers in deploying and assessing several new technology innovations (e.g. mixed reality and ML/AI applications) in the USA… Show more Leads the definition of Bombardier’s IT and Digital strategies, and is responsible for creating and running the global technology portfolio management practice across all business units. Oversees the implementation of innovative technology solutions for aftermarket, e-commerce and other areas.Achievements:- Leads a team of 6 cross-functional product/program managers in deploying and assessing several new technology innovations (e.g. mixed reality and ML/AI applications) in the USA and Europe.- Defines and rolls out standardized intake, prioritization and evaluation processes to a global group of 50+ program managers, across 5 BUs, supported by a new investment management platform.- Key contributor to the creation and success of the Office of the CIO group, including the development of its governance team and support of company-wide transformation initiatives. - Leads highly complex and strategic initiatives, including machine learning R&D, M&A activities, organizational transformation, partnerships with large international clients. Show less

Montreal, Canada Area

Acting as program manager and product owner, leads on- and offshore project teams to develop and deliver digital platforms in healthcare, aerospace and transportation industries (using Salesforce and other digital technologies). Helps senior executives envision new digital-driven experiences, prioritize them against other investments and measure the outcomes of these initiatives.Achievements: - Leading a globally distributed project team of 10, helps a $3B client define, fund and… Show more Acting as program manager and product owner, leads on- and offshore project teams to develop and deliver digital platforms in healthcare, aerospace and transportation industries (using Salesforce and other digital technologies). Helps senior executives envision new digital-driven experiences, prioritize them against other investments and measure the outcomes of these initiatives.Achievements: - Leading a globally distributed project team of 10, helps a $3B client define, fund and deliver a large-scale customer experience transformation, backed by the development of a novel customer data platform.- Leads testing strategy and execution in the development of a new patient engagement platform for a global healthcare client, in a highly-controlled environment.- Advises senior technology executives at a $5B global aerospace client, through a series of reorganizations and complex M&A activities, to maximize efficiency and deliver expected outcomes.- Responsible for consulting team’s operations, supporting financial performance management (revenue, capacity) and talent management (recruiting, performance, coaching).As Analyst, Enterprise Risk Services, delivers IT audit engagements in the Telecommunications and Financial Services industries. Develops a global IT risk management framework to facilitate knowledge sharing and reuse in IT audit and compliance engagements. Show less

Montreal, Canada Area

Contributes to research on the use of agile methodologies in an offshoring context. Assists professors in the delivery of courses related to business process transformation and ERP deployments.

Montreal, Canada Area

Contributes to a global HCM implementation program leveraging Oracle E-Business Suite. Responsible for the design and documentation of new Human Resources business processes and self-service tools.

Montreal, Canada Area

Contributes to the creation and growth of new customer acquisition practices using digital platforms. Develops tools and methods to collect and qualify leads in support of sales efforts for multiple products.

M.Sc., Information Technology

B.Sc., Information Technology