Erica Tosto Email & Phone Number

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

- Led all hourly recruitment activities for both the Edmonton Convention Centre and Edmonton Expo Centre, including coordinating approvals, tracking, creating & posting jobs ads, and onboarding activities.- Acted as Co-Chair of the company's Equity, Diversity, & Inclusion Council, spearheading a variety of projects, communications, presentations, and training opportunities for the organization.- Designed and enhanced hourly recruitment process for efficient document production and communication between managers and employees.- Coordinated the hiring activities for over 20 temporary hourly support staff this summer, in accordance with the Canada Summer Job Program and led year-round temporary hourly recruitment.- Proficiently managed leaves and Worker’s Compensation Board claims while establishing effective communication with benefit providers, employees, and managers to ensure a seamless process.- Facilitated People & Culture Orientation for salaried employees, ensuring they had a smooth transition into the organization and were well-informed about company policies, procedures, and culture.- Participated in the Investigation process from start to finish for employee relations issues, including note taking, document review, and conclusion/outcome discussions.- Created and improved employee letter templates to increase efficiency when drafting letters.- Drafted and reviewed countless employee letters for a variety of changes from offer letters to termination letters.

Edmonton, Alberta, Canada

- Planned and implemented the integration of DocuSign into our HR documentation requirements and designed and delivered training of new program to all managers.- Audited changes in ADP Workforce Now to ensure data integrity and accuracy.- Successfully troubleshooted technical issues for employees and managers.

Edmonton, Alberta, Canada

- Collaborated with colleagues both within and outside my team on special projects, including mass recruitment, vaccination policy rollout, and flexible holiday program.- Accurate data administration for all employee changes, including new hires, leaves, and terminations with strong attention to detail and demonstrated critical thinking skills to ensure data integrity and best practices are followed.- Acted as the first point of contact for all Human Resources inquiries and effectively triaged incoming requests for our HR team of ten.- Handled inquiries with remarkable customer service and professionalism while consistently meeting our target response rate of two business days.- Effectively trained contractors in data administration, file management, and audit processes for peak business times, such as K-Days.

St. Albert

- Provided outstanding customer service by developing personal connections with clientele - Negotiated and found satisfactory solutions to customers’ issues- Supervised co-workers on shift and delegated duties necessary to complete all tasks and specific assignments in timely manner- Trusted to successfully execute closing duties, such as cash-out and completing lock-up of the store- Authorized returns, exchanges, and discounts

St. Albert. Alberta

- Supported team in the full-cycle recruitment process from posting job openings to onboarding of new hires - Led over 30 orientations regarding OH&S regulations, employment laws, and company policies for up to 50 employees at a time- Coordinated the annual company-wide Ethics training sessions which resulted in near full attendance in all four sessions- Facilitated online training for up to five employees at a time- Processed confidential employee information using SAP SuccessFactors and JD Edwards informations systems- Responded to employee inquiries about hiring process, benefits, pay policies, and other HR related concerns

St. Albert, Alberta

- Guided skaters aged 6 – 12 individually and in groups to optimizetheir understanding of skating techniques- Facilitated learning by developing easily understood instructions tomore complex movements and emphasizing key teaching points

Sturgeon County, Alberta

- Worked as part of the Food and Beverage team, serving members and guests throughout their rounds of golf and during tournaments and special events held at the venue. - Learned to maintain a poised and professional demeanour in a fast-paced environment- Independently managed multiple tasks at once, including restocking, providing service to patrons, and handling daily transactions through the Club’s Point of Sale (POS) System - Trusted with members’ account and billing information, as well as cash boxes and money from the tills