Adam Forte Email & Phone Number

Rock Hill, Sc, Us

Charlotte, North Carolina

- Facilitate timely and impactful engagement of Application Compatibly technical resources to resolve application compatibility issues with Windows 10/Windows as a Service- Build and maintain strong relationships with multiple contacts within assigned customers. - Maintain strong working relationships with other customer facing account personnel in the Sales, Services, Marketing and Product Management teams. - Gather input from the customer to determine their application… Show more - Facilitate timely and impactful engagement of Application Compatibly technical resources to resolve application compatibility issues with Windows 10/Windows as a Service- Build and maintain strong relationships with multiple contacts within assigned customers. - Maintain strong working relationships with other customer facing account personnel in the Sales, Services, Marketing and Product Management teams. - Gather input from the customer to determine their application remediation needs and effectively track progress of their application readiness activity. - Collect, analyze, and communicate key application compatibly feedback to improve the Windows 10 product and end to end FastTrack Application Assure Manager (AAM)process. Show less

Charlotte, North Carolina

Single point of contact for in-depth diagnosis and resolution of cross platform devices, Skype for Business & video conferencing systems, hardware, software, and OS configuration, troubleshooting, deployment, remote users and VPN access. - Adhere to standardized SLA policy, monitor and maintain ticketing system, inter-department coordination to provide time efficient resolutions and share knowledge; assign tickets. - Instruct basic, intermediate, & advanced level trainings -… Show more Single point of contact for in-depth diagnosis and resolution of cross platform devices, Skype for Business & video conferencing systems, hardware, software, and OS configuration, troubleshooting, deployment, remote users and VPN access. - Adhere to standardized SLA policy, monitor and maintain ticketing system, inter-department coordination to provide time efficient resolutions and share knowledge; assign tickets. - Instruct basic, intermediate, & advanced level trainings - software, hardware, Skype for Business/conference solutions, technical budget preparation, training manual documentation- Account Management & Configuration - Active Directory, EMC, Office 365, SCCM, VOIP, data backup and restoration- Rotational on-call support for offices in other time zones or countries as needed. Show less

Charlotte, North Carolina Area

- Implement NetSuite ERP/CRM - Design, structure, administer, and monitor. Validate vendor pricing, data import & management. Build custom financial reports and sales workflow processes- SMART Room System / Skype for Business Integration - proof of concept, extended diagnosis, installation, hardware & system education and support for sales staff and clients. - Maintain Multi-Platform Showroom Solutions - installation, testing, warranties, maintain functionality- Account… Show more - Implement NetSuite ERP/CRM - Design, structure, administer, and monitor. Validate vendor pricing, data import & management. Build custom financial reports and sales workflow processes- SMART Room System / Skype for Business Integration - proof of concept, extended diagnosis, installation, hardware & system education and support for sales staff and clients. - Maintain Multi-Platform Showroom Solutions - installation, testing, warranties, maintain functionality- Account management & Configuration - Active Directory, Office 365, CRM/ERP, VOIP, data backup and restoration- Act as a single point of contact for in-depth diagnosis and resolution of cross platform devices, Skype for Business & video conferencing systems, hardware, software, and OS configuration, troubleshooting, deployment, remote users and VPN access. Show less

Charlotte, North Carolina Area

- Provide complete solutions to client software, hardware and connectivity challenges through diagnostics and troubleshooting. - Interdepartmental & client communication - schedule appointments, remote problem solving, vendor & service center collaboration, department updates, manage shipping processes- Articulate complex technical concepts to end users with varying technical understandings.- Manage check in/out experience while establishing & retaining strong client… Show more - Provide complete solutions to client software, hardware and connectivity challenges through diagnostics and troubleshooting. - Interdepartmental & client communication - schedule appointments, remote problem solving, vendor & service center collaboration, department updates, manage shipping processes- Articulate complex technical concepts to end users with varying technical understandings.- Manage check in/out experience while establishing & retaining strong client relationships and loyalty Show less