Eric Rosa Email & Phone Number

New York, Ny, Us

• Pioneers as a US technical advisor for startups, spearheading their product design and engineering efforts.•Manages and co-runs the Hatchery, by providing customized project management and technical guidance to startup founders.• Enables founders at Hatchet Ventures to actualize their visions with technical product support, fractional cto services, and strategic advice • Delivers sophisticated solutions in software architecture, API integration, and cloud services, boosting startups’ market strategies.• Contributes to startups securing investments by leading efforts in UI/UX design, MVP creation, and technical product management. Helps with technical GTM strategies. • Becomes a cornerstone of support for founders, simplifying complex tech challenges to foster business scalability.• Shapes the Hatchet DevShop into a key technical service hub, aiding startups with essential engineering and technical product expertise • Demonstrates mastery in software and cloud architecture, transforming intricate technical concepts into user-friendly applications.• Facilitates and leads the Design, Development, and Deployment of AI/ML, Generative AI, Distributed Applications, Microservice Development, Infrastructure (DevOps, DevSecOps, CI/CD), Technical Product Management and Project Planing

• Solely responsible for US technical pre-sales and account management across sectors including Financial, IaaC, B2B, MFT, SAAS, and SAP.• Engineered seamless onboarding and satisfaction strategies, directly enhancing client experiences.• Advocated for customers, channeling feedback to drive meaningful product enhancements.• Refined Customer Success processes, leveraging Zendesk, Jira, Airtable, and Salesforce to boost efficiency.• Corrected product discrepancies, significantly elevating product standards and client trust.• Spearheaded the development and execution of test projects, validating use cases in multiple programming languages.• Influenced QA and product feature improvements, shaping the strategic direction of tech offerings.• Expertise in Kubernetes-compliant solution architecture across various cloud platforms.• Proficiency in programming, scripting, and SDLC & QA methodologies, ensuring robust product delivery.

New York City Metropolitan Area

• Served as Lead Solutions Engineer for JFrog, orchestrating pre-sales and customer onboarding across multiple sectors.• Ensured post-sales satisfaction and technical support, enhancing customer service excellence.• Directed customer design and deployment of CI/CD pipelines and DevOps platforms using JFrog's suite and cloud-native technologies.• Streamlined the customer onboarding process, adapting solutions to unique use-cases for optimal deployment.• Drove growth in JFrog’s SaaS offerings, significantly expanding the customer base and enterprise engagement.• Led initiatives to train the open-source community and customers, promoting product knowledge and continuous learning.• Managed comprehensive CI pipeline construction and maintenance, leveraging tools like Jenkins, Git, Github Actions, Gitlab, Circle CI, Artifactory, Xray, DAST, SAST, Terraform, Kubernetes, Docker, JavaScript, GoLang, and Python.• Demonstrated thought leadership at tech events, influencing product features and fostering industry connections.

New York City Metropolitan Area

• Spearheaded US technical pre-sales and account management at Equinix Metal, targeting infrastructure-focused startups and technology partners.• Uncovered and developed business and revenue opportunities through detailed technical validation and integration support.• Guided partners from initial engagement to fully paid customers, driving business growth and enhancing product and operational efficiency.• Championed enhancements in developer services and integrations, significantly improving user experiences and platform engagement.• Pivotal in generating $1 million in revenue within four months for the Technical Account Management and Support Partner Programs.• Implemented and refined internal processes, contributing to the self-sufficiency and success of partner support programs.• Led cross-functional teams to deliver key improvements in service delivery, aligning with strategic goals for robust developer relations.• Leveraged extensive pre-sales and technical validation expertise to foster effective solutions and drive departmental and business objectives.

Greater New York City Area

• Directed custom solution design and business intelligence projects in collaboration with client VPs, enhancing project workflow efficiency.• Led a 10-member team in a significant middleware migration for a Fortune 100 company, enabling self-service onboarding and reducing support needs.• Crafted IBM Websphere MQ-based messaging solutions, streamlining data exchange across financial, B2B, logistics, and healthcare sectors.• Automated deployment processes using Ansible and Terraform, improving operational efficiency and technological adaptability.• Delivered a middleware solution that empowered non-technical users to manage their MFT profiles, fostering business agility.• Created a new integration services product, anticipated to net $750,000 in profit, enhancing partner flexibility and system reporting capabilities.• Provided essential MFT support for a Fortune 500 company's supply chain, integrating comprehensive training and onboarding strategies.• Demonstrated expertise in IBM Websphere integration and a track record of leading cost-saving initiatives and operational improvements.

Union, New Jersey

• Spearheaded web development services as the sole US provider for over 50 clients, delivering end-to-end solutions from hosting and design to SEO and marketing.• Drove client business growth by enhancing online presence through search-optimized websites and effective web marketing strategies.• Achieved notable improvements in digital operations support, fostering increased client satisfaction and retention.• Built and sustained a diverse client portfolio by tailoring web solutions to specific business needs, ensuring service excellence and operational success.• Exhibited mastery in a variety of web platforms, including WordPress and Squarespace, showcasing a broad and adaptable web development skill set