Elaine Tsui Email & Phone Number

Hong Kong

Hong Kong SAR

• Support the successful delivery of the Client and marketing strategy, driving positive outcomes in client-value to help ION Analytics achieve its goal of improving customer experiences, while continuously driving.
• Provide advice, guidance and customer expertise to support project teams to deliver exemplary customer service and achieve performance targets through automation
• Support the Head of Client Experience… Show more Support the successful delivery of the Client and marketing strategy, driving positive outcomes in client-value to help ION Analytics achieve its goal of improving.
• Support the Head of Client Experience, Head of Delivery and Product/Domain Directors to develop and deliver solutions to transform the customer experience, resulting in improved performance for customers, reduced.
• Develop and implement customer experience strategies and automation initiatives
• Highlight key information to relevant stakeholders, to ensure informed decisions are made

Hong Kong SAR

• Lead on delivery of automated product and customer success solutions, and work in close collaboration with the Product Development, Content, Marketing, and other Commercial groups to ensure that business processes and.
• Drive automation strategy as part of a wider ION Analytics go-to-market solutions
• Responsible for the fast transformation of our business through automation… Show more Lead on delivery of automated product and customer success solutions, and work in close collaboration with the Product Development.
• Responsible for the fast transformation of our business through automation efforts creating an automation strategy that is flown down to the rest of the team and ensuring and monitoring its execution
• Responsible for the creation of Knowledge Based Centre; training videos, searchable online guides, FAQs, KBAs, Chatbots, etc.
• Responsible for creating campaigns/actions following feedback to boost engagement with the product

Central, Hong Kong

• Manage all aspects of the client relationship team – structure, strategy, process, procedure
• Drive connectivity and maintain deep and productive partnerships with investment banking clients in the region
• Expert in the STR product set and trusted authority and specialist with clients
• Oversee the resource allocation globally to ensure clients are effectively supported and relationships grow
• Coordinate client interaction, product onboarding, rollouts and upgrades within team… Show more
• Coordinate client interaction, product onboarding, rollouts and upgrades within team ensuring workload is managed to maximize productivity and value creation

Central, Hong Kong

• Manage and develop frontline relationships and serve as central point of contact to major investment banking clients
• Provide onsite/webex training to ensure the Investment Bank’s Corporate Access, Equity/FI Sales and Research teams are aware of product features, functionality and content that assist them in facilitating events and.
• Drive and facilitate daily client support through email, phone and in person
• Identify issues and potential concerns in the relationship… Show more
• Identify issues and potential concerns in the relationship and work to rectify these (with sales, client coverage, development, IT, other products)
• Be a mentor to products expertise within the team Show less

Central, Hong Kong

Dealogic is a financial markets platform that offers integrated content, analytics, and technology via a single solution to top financial firms worldwide.www.dealogic.com

Times Square, Causeway Bay

• Managed and delivered all the email marketing programs including the management of sending emails, e-newsletters to registered customers in the Greater China
• Specialized in digital marketing, including direct-response copywriting for new global webpage launch
• Analyzed campaign results, with specific focus in driving ROI from email and database marketing programs

Central, Hong Kong

• Sustained long-term client relationships that facilitated the development of nominated customer accounts in the Asia region
• Provided training and support for clients with a view of increasing system usage and benefits
• On-going management of company marketing with attention to Corporate Social Responsibility (CSR)
• Managed the logistics flow of joint-events and arranged for customers to attend conferences and cluster meetings outside their region
• Worked within a team… Show more
• Worked within a team structure compromising sales, service delivery, product operations and product/service development Show less

Bachelor Of Commerce (B.Com.), Finance And Commerce

Activities and Societies: UTAA (Hong Kong), HKS Studied Bachelor of Commerce and Finance majoring in Marketing

Honors Degree, Business/Managerial Economics