Alex Schmidt Email & Phone Number

Boston, Massachusetts, United States

• Responsible for leading customer focused technical deliverables.
• Manage Hosted Operations team projects and client engagements, while executing implementations of trading and investment systems for internal and external client environments.
• Work with clients to test disaster recovery and business continuity plans.
• Manage FIX Connectivity for hosted clients.
• Support VMware vCloud Director environment for internal use.
• Perform database maintenance tasks (backup/restore/archive) for hosted clients.

Boston, MA

• Responsible for leading customer focused technical deliverables.
• Manage Hosted Operations team projects and client engagements, while executing implementations of trading and investment systems for internal and external client environments.
• Work with clients to test disaster recovery and business continuity plans.
• Manage FIX Connectivity for hosted clients.
• Support VMware vCloud Director environment for internal use.
• Perform database maintenance tasks (backup/restore/archive) for hosted clients.

Boston, MA

• Responsible for installation of Linedata software in the Linedata hosted environment for new client implementation projects.
• Conduct automation and monitoring of software installation, testing, and release deployment.
• Supporting scheduled maintenance of Linedata hosted software in UAT and Production environments.
• Collaborating with Linedata Support, IT and Solutions Engineering Group to troubleshoot and resolve software related issues.
• Installation/testing of custom enhancements, applications, interfaces, toolkits, SSIS, ETL, and SQL Server batches.
• Follow strict change management policies when performing required changes to Production environments.

Boston, MA

• Receive advanced technical escalations from First Tier Support teams.
• Identify prevalence of issues and prioritize focus appropriately to address most impactful problems first.
• Research advanced technical issues and determine the appropriate steps for resolution.
• Document a complete but succinct explanation of the issue, including all relevant details.
• Work closely with Engineering to request hot fixes or patches.
• Work with Linedata Support, Tech Support, IT and PSG (Professional Services Group) to troubleshoot and resolve issues.

Boston, MA

• Installation of Linedata software in the Linedata hosted environment for client implementations.
• Supporting scheduled maintenance.
• Working with Linedata Support, IT and PSG (Professional Services Group) to troubleshoot and resolve software related issues.
• Installation of custom enhancements, applications, interfaces, toolkits, SSIS, SQL Agent jobs etc.
• Testing of custom enhancements, applications, interfaces, toolkits, etc.
• Support test and disaster recovery environments.

Boston, MA

• Conducted business analysis and requirements gathering around the operational support of ASP
• Installed custom enhancements, applications, interfaces, toolkits, SSIS, SQL Agent jobs, etc.
• Tested custom development
• Documented custom-developed code and created install/user instructions
• Assisted with the on-going maintenance of customizations in the Hosted Services environment

Hingham, MA

Conducted IT workstation upgrade for client's law firm.

• Conducted Environmental Screens, Preliminary Assessments, and Phase I & II investigations throughout Massachusetts.
• Performed soil and groundwater investigations, remedial action programs, and emergency response actions under the Massachusetts Contingency Plan.
• Provided oversight for contaminated soil removal working with Department of Environmental Protection.

Master'S, Information Systems

Bachelor Of Science, Marine Safety & Environmental Protection

Activities and Societies: MMA sailing team.Cadet of the Month - September 2002. Dean’s List - 2005-2007.