Supporting the readiness of U.S. servicemembers and their families through file organization. Military life binder inserts made for PCS moves, deployments, and every day in between.

• Primary project manager for a high number of intellectual property clients (90+) comprising both small businesses and Fortune 100 companies. • Managed an average of 210+ translations per month, or over $3 million in revenue per year. In 2016, established support for 30% avg. project volume increase per quarter for a key million-dollar house account, winning sole management of Paris Convention translations for 5 language pairs.• Developed and maintained relationships with key international IP filing and translation actors. Applied patent translation best practices, monitored international laws, deadlines, and patent filing requirements worldwide.

• Project coordinator for a growing number of IP clients (reaching 70+); prepared 10+ estimates weekly. Prepared translation kits, created bilingual files using translation memory and glossaries, and assisted PM with training translation teams on client expectations.• Fostered teamwork by working cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhanced organizational effectiveness.• Often with the PM, collaborated across departments to improve company proprietary software for accurately tracking the patent project life-cycle.

•English Language Institute (ELI) - Developed content and designed promotional materials for a multicultural club initiative; Developed content and designed an intercultural competency course for introducing new international ELI students to the University of Utah and Salt Lake City.•Development & External Relations - Researched and presented best practices for South Korean alumni management and outreach. Final report included a self-designed survey sent to over 60 alumni professionals, as well as personal research and contact with various educational institutions.•Learning Abroad Biannual Global U Expo 2014 - Oversaw coordination of over 60 student volunteers, including scheduling, task management, and multiple pre-event trainings.•Hinckley Institute of Politics Global Internships (GI) Program - Developed a set of three assessment tools including a pre- and post-program student evaluation of their internship experience, private supervisor evaluation of student performance, and a long-term survey measuring department influence on alumni community, civic, and global engagement.•International Student and Scholar Services - Assisted department director and assessment team with development of a quantitative support services assessment to measure satisfaction among the university's international student community.

(In addition to Asst. Team Lead and Case Manager responsibilities)-Facilitated training and smooth transition of new case managers onto team; doubled team capacity.-Directed, coached, and encouraged team to meet weekly department goals

(In addition to Case Manager responsibilities)-Handled "escalated calls" and ensured clients' concerns were resolved effectively.-Negotiated team's interpersonal and professional issues to maintain unity.

-Processed sensitive financial and medical information to meet deadlines.-Managed 650+ active client files/projects across several states.