• Creating training data sets for AI models that will help the models improve fluency, coherence, and voice.• Annotating data to help AI models align to human values.• Providing thought leadership on how the next generation of generative AI should think and write.• Spearheading RLHF (reinforcement learning through human feedback) and fine-tuning training data sets for AI as needed.• Creating and adhering to the rule book on how AI should respond to human queries.• Analyzing and improving the grammar, syntax, and sentence structure of both expert-generated training data as well as AI model-generated text to ensure it adheres to linguistic rules and conventions.• Collaborate closely with cross-functional teams, including data scientists, researchers, and software engineers, to refine and iterate on the AI models.

• Using various software systems, databases, and communication tools to efficiently manage calls and resolve customer issues while coordinating with over 50 separate city departments.• Working to solve every form of technical issue presented by callers, escalating to specific IT support only when there are no further options. Successfully resolving over 90% of calls independently.• Providing exceptional customer service to callers while displaying patience, empathy, and active listening skills to make sure callers feel heard and valued while solving their problems in real time. 88% “excellent” or “good” after-call surveys.• Has been at the top of the Calabrio leaderboard based on ready-time adherence (on average 96.64%), answered calls (on average 60 per day), after call work (on average 30.2 seconds) for over a year now.• Maintaining detailed records of each call, ensuring that all relevant information is accurately recorded and readily available for follow-up and analysis. Call-to-case ratio at 97.8% - the rest robot calls/silence/etc.

• Diagnosing and fixing hardware issues like broken components, damaged connectors, or malfunctioning peripherals.• Identifying and resolving software problems, including system errors, application crashes, and compatibility issues.• Running scans and implementing solutions to avoid viruses, malware, and other security threats. • Installing, configuring, and upgrading operating systems: Windows, macOS, and Linux.• Assisting with the setup and configuration of home networks, including routers, modems, etc. Also installing and configuring printers, scanners, and other peripherals. • Assembling and configuring custom-built computers based on client preferences.• Advising and performing hardware upgrades, such as adding more RAM, replacing hard drives, or upgrading graphics cards.

• Responsible for translating the theater website including librettos and general history as well as monthly press releases into English. Increased viewership to Opera website by 20% by regularly adapting new English content.• Dealt with any concerns, ticketing inquiries, or general questions from English-speaking customers both over the phone and in person.

• Welcomed guests while simultaneously checking any belongings and either seating them or making sure they are comfortable by the bar area.• Made sure all table plotting/dining room layout is correct prior to service and re-plotting tables on the fly throughout the night with maximum efficiency.• Answered phones, booked reservations, took messages, and handled customer inquiries and requests such as taxi service.

• Provided administrative support, keeping customer rosters and financial information up to date.• Managed paperwork, files, and mailings to customers regarding upcoming trips.• Answered phone calls, fielded messages, handled inquiries, and prepared expense reports.• Engaged in any necessary office IT troubleshooting.

· Welcomed and escorted guests to their tables while accurately estimating waiting times and engaging waiting guests to keep them as happy as possible.· Proactively prepared for large parties and reservations, anticipating planning and staffing needs.· Booked reservations, took messages, and handled customer inquiries and requests.· Operated a coat check that often handled hundreds of guests a night while answering all first incoming phone calls at the downstairs entrance as a dual priority.· Used OpenTable for the purpose of reservation management and seating arrangements.

• Provided administrative support, keeping customer rosters and financial information up to date.• Managed paperwork, files, and mailings to customers regarding upcoming trips.• Answered phone calls, fielded messages, handled inquiries, and prepared expense reports.• Engaged in any necessary office IT troubleshooting.

· Categorized, filtered, and entered data for all inventory in the warehouse into Excel sheets to accommodate data processing for different E-Bay-style medical equipment websites for a global provider of diagnostic medical equipment. · Directed calls and took messages, performing all administrative duties when staff members were unavailable.· Moved, packaged, cleaned, and organized any needed items.

· Oversaw booth operations, answered phones, and handled customer inquiries.· Operated a testing kit to determine karat and verify incoming gold items.· Documented transactions, filed necessary paperwork, and backed up transaction data using Quickbooks.· Maintained a tidy and welcoming environment for customers.