- Program and Portfolio Management- Multiple teams Management-Process Management- Mentorship- Advanced Planning- Resource Allocation- Evaluate Project Performance- Senior-Level Reporting

- Initiate and Plan Projects- Assemble Project Teams- Coordinate Tasks- Manage Budgets- Risk Management- Quality Assurance- Stakeholder Communication- Client Communication

- Supporting Project Coordination- Stakeholder Communication- Administrative Duties- Project Planning Assistance- Data Analysis- Progress Tracking- Task Management

I led a design team to create a Progressive Web App (PWA) that enhances customer experience and drives sales. This tool enables users to take a photo, scan it, and identify products, with an integrated recommendation system for upsell opportunities. And at the same time relieves the load from the support team.Key Achievements:- Leadership: Directed a cross-functional team from inception to launch.- Innovation: Developed a PWA for product identification and related product recommendations.- Stakeholder Management: Ensured alignment with business goals and timely project delivery.- Quality Assurance: Implemented rigorous testing to guarantee performance and security.Outcomes:- Delivered the project on time and within budget.- Improved customer engagement and satisfaction.- Increased product discovery and upsell rates, contributing to business growth.- Saved budgets on support team.

As the Project Manager, I led the design of a complex B2B web application, including an Enterprise Customer Management System (ECMS), a billing platform for hospitals and insurance companies, and a patient portal. This system was built from scratch to streamline healthcare operations and improve user interactions.Key Achievements:- Leadership: Directed a multidisciplinary team to design and implement the system.- Comprehensive Development: Integrated ECMS, billing platform, and patient portal.- User-Centric Design: Facilitated smooth interactions for hospitals, insurance companies, and patients.- Stakeholder Management: Ensured alignment with business goals and requirements.- Quality Assurance: Implemented thorough testing for functionality and security.Outcomes:1. Delivered the project on time and within budget.2. Enhanced operational efficiency for hospitals, insurance companies, TPAs, and patients.3. Improved patient satisfaction through an easy-to-use portal for clinician search and charge claims.This project demonstrated my ability to manage and deliver intricate, large-scale digital solutions.

As the Project Manager, I led a design team to create an e-commerce website for Hills Pet Food, addressing the unique challenge of requiring veterinary approval before purchase. The platform improved interactions between three user types: customers, veterinarians, and seller.Key Achievements:- Leadership: Directed a cross-functional team to design and launch the website.- User-Centric Design: Developed seamless interaction flows for customers, veterinarians, and admins.- Stakeholder Management: Ensured project alignment with business goals and stakeholder requirements.- Quality Assurance: Conducted comprehensive testing to ensure usability and security.Outcomes:- Successfully launched the project on time and within budget.- Enhanced user experience and streamlined the approval process.- Improved customer satisfaction and operational efficiency.This project showcased my ability to manage complex projects and deliver tailored digital solutions.

Optimized supply chain operations to ensure timely and cost-effective delivery of goods. Managed transportation, inventory, and warehouse operations, leading a team of logistics professionals. Streamlined processes to reduce costs and improve efficiency. Achieved significant improvements in delivery accuracy and customer satisfaction.