Eugene Boyarkin Email & Phone Number

• Reporting to a Director Consumer Accounts, this role will be a working lead responsible for the day-to-day coaching & guidance of Consumer Accounts Integration Analyst role• Responsible for team KPI team results for productivity, quality, service, and overall effectiveness• Provide training and coaching on best practices with processes• Ensure team is executing on project or maintenance timelines utilizing internal tools to review communicated deadlines• Provide oversight and drive delivery of key areas in the event client escalations or concerns• Lead meetings with team members to communicate business initiatives and review deliverables • Support team members by conducting 1:1’s, reviewing work, processes, and other team member needs in order to ensure successful execution of assigned tasks• Provide support to internal team members with requirements review and configuration• Actively engage in activities to enforce strategic initiatives in alignment with Businessolver company goals and standards

Phoenix, Arizona, United States

• Partnered with Marsh digital team and stakeholders to provide superior support with the 1-billion dollar application to enhance and revolutionize the multinational insurance model• Managed a team utilizing Scrum principles to address Clients' onboarding needs, ranked in the top 3 of 15 teams by quality and performance• Involved in process improvement projects, created automated templates and visually appealing informative data issue trackers with Power Query and VBA Macros used by the management team• Analyzed KPI data and User Interface for data discrepancies and wrote User Stories for the Development team to improve product functionality• Empowering stakeholders and marketing digital platform experience to external clients• Became a subject-matter expert (SME) on several source systems and met all planned deliverables

United States

• Collaborated with stakeholders and developers to analyze, performed user acceptance testing (UAT),and provide meaningful reporting data to internal teams and shareholders• Involved with large data migrations and transfers of assets between Custodian banks, over 600,000 migrated accounts• Resolved data discrepancies and customer escalations• Established best practices and identified opportunities in the efficiency, accuracy, and consistency of data and reporting• Provided support/training to team members leading operational processes • Improved design/functionality and supported monthly, quarterly and annual reports and dashboards for the leadership team, utilizing CRM, SQL, SharePoint, Power BI, Salesforce, ServiceNow• Streamlined workflows and mapping configurations utilizing VBA macros and MS Visio

Phoenix Area, Arizona

• Reconciled individual accounts and managed money movement between Custodian bank accounts in daily settlement processes• Performed data validations, reported on data trends/issues, and provided solutions to irregularities, user acceptance testing • Liaison officer between internal stakeholders, developers, and external vendors providing support in regard to file specifications, data quality issues, implementations, transfer of assets projects• Analyzed business processes for improvements and efficiencies, certified Lean Six Sigma Yellow Belt, providing resources and cost savings with macros and reports• Managing internal team and provided remote support by creating/maintaining standard operating procedures, training, assigning responsibilities, taking ownership of processes • Creating reports and dashboards in CRM/Salesforce and providing support with reports in Netsuite/Great Plains• Processed customer claims for Consumer Benefits services FSA, DC, HSA, Commuter, COBRA • Provided excellent customer service experience in high volume call environment

Small Business Administration, Business Administration And Management, General

Degree provides assistance in better decision making process and ability to communicate professionally written form and verbally. Program.

Aas, Data Networking Telecommunication - Cisco Networks

Troubleshooting, repairing problems (registry editing), building, upgrading and technical support. LAN configuring - Configuring.