In my current role as a Crew Member at Carnival Cruise Line, I deliver exceptional customer service and support to guests and colleagues, ensuring a safe, enjoyable, and memorable experience. I am also an online Quality Assurance & Functional Tester, executing and analyzing tests on various software, websites, and applications, and reporting to the design team and clients. I have successfully completed multiple projects, such as testing the usability and functionality of a new travel booking platforms, a mobile games, and a social media apps.I have a strong educational background in Tourism and Hospitality Management, Human Resources Management, and Occupational Safety and Health, which enables me to perform my duties with professionalism, efficiency, and care. I have previously obtained a Professional Certificate in Human Resources Management from the European Business Institute of Luxembourg, Professional Qualification in Tourism and Hospitality Management from Berkeley Training institution, Qatar, and an International Certificate in Occupational Safety and Health from NEBOSH. I have also acquired multiple certifications in security, safety, and fire prevention, demonstrating my commitment to continuous learning and improvement. I am looking for a challenging and rewarding position that can leverage my skills and abilities, and provide me with opportunities for growth and development.