Eugene Cagel Email & Phone Number

Dallas-Fort Worth Metroplex

Infrastructure Management: Oversee the deployment, maintenance, and optimization of over 300 servers and VMware hosts, ensuring high availability, performance, and security for 55 clients with unique setups.Networking: Manage over 500 network objects, including firewalls, switches, and access points, providing granular control and monitoring to meet diverse client requirements.Escalation Point: Serve as a Tier 2 escalation point for complex issues, troubleshooting and resolving advanced technical problems related to networking, server management, and virtualization.Cloud Services: Utilize Azure and VMware vSphere extensively for client solutions, with additional experience in AWS for specific use cases, ensuring optimal cloud infrastructure performance.Compliance & Security: Lead all compliance and security projects at Contego, including setting up an isolated network adhering to DFARS 252.204-7012 requirements and spearheading a project to achieve SOC II compliance from the ground up.Risk Assessments: Conduct thorough risk assessments to identify potential vulnerabilities and ensure the security and compliance of client environments.Technical Client Contact: Act as a key technical contact for clients, leading meetings to discuss goals, plan various projects, and ensure solutions align with client objectives.Domain Management: Expertise in Intune and Entra ID joined domains, including successfully converting a company with over 1000 employees from a conventional domain setup to an Entra ID domain joined environment.DNS & SSL Management: Advanced knowledge of DNS management and SSL certificates, ensuring secure and reliable domain name services for clients.Documentation & Reporting: Maintain detailed documentation of all systems and changes, ensuring compliance with industry standards and providing clear reports to clients and management.

United States

Team Leadership: Led a team of technicians, dispatching tasks and serving as the primary escalation point for technical issues, ensuring timely and effective resolution.Client Relations: Acted as the main point of contact for customers, handling complex technical issues and ensuring high levels of client satisfaction through effective communication and problem-solving.Technical Expertise: Provided advanced technical support across a wide range of systems and networks, leveraging deep technical knowledge to guide the team and address client needs.

United States

Primary responsibility was to give feedback on a Bethesda published title while working at id Software in the user testing lab.

Fort Hood, Tx

Held security clearance, was responsible/accounted for sensitive and high value items of which valued over one million dollars, as well as completed tasks according to budget with minimal resources. Repaired and Maintained unit's weapon systems, as well as trained the unit's leadership on the usage of the weapons.

Fort Hood, Tx

Provided clerical expertise for daily functioning of the unit. Coordinated unit functions with higher commands. Wrote legal documents for judicial proceedings. Compiled soldier data for the unit using Microsoft Access and Excel and disseminated that information to higher commands through daily reports.

Fort Hood, Tx

Deployed to a combat area and provided security for US army operations in Iraq as well as directed the logistics for the unit. Lead five soldiers while mentoring them to better themselves and further their careers. Instructed other nation's soldiers in combat proficiency and leadership. Provided reconnaissance for higher command, and was personal security detail for Command Team.

Camp Hovey, South Korea

Maintained and provided service on the unit's computer networks and user accounts. Also provided maintenance on the individual computer systems. Created the units network architecture as well as implemented improvements to computer systems and physical networks.

Plano, Tx

Managed and worked in the company warehouse, as well as provided customer service and assistance.