Michael Roesle Email & Phone Number

Garland, Tx, Us

Dallas, Texas, United States

As a strategic IT leader, I have spearheaded the development of tailored plans aimed at elevating new customers, with a focus on optimizing cost efficiency, security, and performance standards. Acquiring proficiency in administering new systems and software, I led team training initiatives to broaden the spectrum of services offered by Contego. My role involved orchestrating the comprehensive management of both cloud and on-premise systems, proactively implementing updates and infrastructure changes to ensure optimal performance.In addition, I proficiently configured, deployed, and managed diverse network equipment, including firewalls, switches, and access points. On-site visits for troubleshooting were a regular part of my responsibilities. Serving as the lead point of contact for several key customers, I fostered strong client relationships and ensured their satisfaction with the services provided.Managing thousands of users across 30+ companies, I efficiently handled a queue of up to 200 active tickets with varying urgency levels. My expertise extended to executing onboarding, offboarding, group policy implementation, and device deployment while adhering to SLAs. Swift responses to troubleshoot complex networking issues minimized potential impact on business operations, ensuring seamless continuity.I have also executed seamless large-scale migrations for both new and existing customers, collaborating effectively with vendors when necessary. Positioned as a reliable and consistent resource for teammates during client escalations, I showcased a commitment to collaborative problem-solving. Additionally, I implemented robust backup strategies, ensuring up-to-date backups and demonstrating proficiency in data restoration in the event of a loss scenario.

Austin, Texas, United States

In this capacity, I supported the seamless hosting of regional information meetings and training sessions through designing a program. I examined potential target markets, customers, and resellers of an environmental health and safety management system. I forged sustainable relationships of trust through open and interactive communication with clients. I conducted independent research to source and acquire potential clients.Related Skills: Target Markets Examination, Relationships Building, Independent Research, Cross-functional Collaboration, Effective CommunicationFollowing are the highlights of the value I achieved at MyMomentum:- Created processes to showcase software to potential clients as well as developed and established a system to reach out to potential clients by coordinating with executive management.- Assessed key areas of improvement for the user interface of the application in conjunction with owner.

Rowlett, Texas

In this capacity, I managed a wide range of activities, including, greeting incoming visitors with a warm smile and positive attitude, answering phone calls, taking and processing orders, and handling deliveries. I hired, trained, and developed highly skilled team members to attain individual and corporate goals.Related Skills: Phone Calls Answering, Orders Processing, Deliveries Handling, Team Members Recruitment

Austin, Texas Area

In this capacity, I assessed senior partner concerns and streamlined process for increasing volunteer staff. I evaluated Google metric data to assess key areas of improvement and increase community engagement. Related Skills: Process Streamlining, Community Engagement, Google Metric Data Evaluation, Multitasking

Bachelor Of Arts - Ba, Economics

Business Foundations Program, Business, Management, Marketing, And Related Support Services

Completed foundation of business curriculum in the areas of finance, international business, marketing, accounting, business law, ethics.