Eugene Davis Email & Phone Number

Williamstown, Nj, United States

Chief Operating Officer KMD Business Consultants LLC May 2019 – To PresentSicklerville, NJAs Chief Operating Officer at KMD Business Consultants LLC, I manage all operations of the business, with a focus on Private Clients, Marketing, Project Management, and Property Management divisions. As an individual who is always keen on taking on new challenges, I am unafraid to bring innovative ideas and solutions to the table. I am responsible for: - Allocating the appropriate time and resources to all business channels. - Directing the allocation of business resources and personnel to accomplish favorable financial outcomes in terms of sales and revenue targets, cash flows, and business profitability. - Spearhead plans and proposals to optimize the internal and external processes. - Strategize business models and direct all aspects of enterprise-wide operations, including financial performance, due diligence, quality metrics, and service delivery.As of March 2021, I have been promoted to the level of partner in the company.

Customer Service Representative Cenlar Jan 2016 – May 2019Ewing, NJI served as Customer Service Representative at Cenlar Capital Corporation - a leading financial institution in New Jersey and part of the Depository Credit Intermediation Industry – where I helped establish high customer service standards, streamlined all levels of mortgage servicing, and contributed greatly to company success. My supervisor at Cenlar endorsed me to be part of the ‘Employment Development Program for Leaders’, under which I received advance training on assisting customers with escrow accounts, taxes, insurance, and default. - Responsible for documenting loan history, responding to customer inquiries, and resolving customer issues pertaining to payments, loan defaulting, insurance, and taxes.- Handled day-to-day high-call volume and outbound and inbound procedures while providing first call resolution and root cause analysis. - Researched, identified, and resolved mortgage foreclosure issues, discussed closing documents, and explained disclosure statements on escrow according to federal and state laws. - Prepared legal documents, evaluated loan applications, and resolved inquires on various loan types including Conventional, ARM, FHA, and HELOC. - Performed other duties within a business area with high volume and challenging deadlines.

My experience working at T.D. Bank as a Bank Specialist was short-lived, but it helped me build a solid foundation for my career in mortgage servicing, home improvement loans, and personal loans. Within a short period of eight months, I was able to manage complex loan portfolios, administer loan applications, and establish effective relationships with customers, area personnel, and colleagues. - Prepared and maintained loan files, requested loan prerequisites for processing client loans, and addressed client queries. - Maintained product knowledge, ensured compliance with company policies for loan processing, and advised applicants on their financial status, creditworthiness, and methods of payment. - Liaised with the consumer lending division at the branch office and the clients, providing unique and practical solutions for every problem. - Trained new team members in good customer service skills, technical skills, and the ability to perform proactive pipeline management. I was promoted to the position of Loan Servicer, with added responsibilities of processing personal loan applications, personal credit card applications, mortgage applications, and home equity line of credit (HELOC). - Trained and mentored new hires to promote a culture of teamwork, collaboration, and continuous improvement.

From April to July 2014, I served as Logistics Associate and Administrative Assistant to the Sales Director at Shildan Inc., a leading producer of terracotta rainscreen as part of the Lumber and Construction Materials Merchant Wholesalers Industry. I contributed towards lead generation and the documentation of valuable logistics information, freight, and inventory data. - Performed all administrative tasks in connection with inventory replenishment, inventory control, supply chain and logistics services, restocking and cycle counts, providing accurate freight information and residual timeframes. - Cultivated client relationships and performed daily interactions with external and internal contacts.- Organized and maintained inventory while supporting full export and import compliance. - Developed and implemented competitive marketing strategies with the help of advertising and trade show presentations.