Eugene Dirocco Email & Phone Number

* 20 years of direct customer sales experience; knowledge of principles and processes for providingcustomer and personal services, including customer needs assessments, meeting quality standards forservices and evaluation of customer satisfaction.* 10 years of culinary/wine & spirits experience; knowledge of food service and menu production on acatering, restaurant and banquet setting. Extensive understanding of wine production and nuances of themajor varietals of grapes.* 8 years of management experience; knowledge of business and management principles, related tostrategic planning. Understanding of principles and procedures for personnel recruitment, selection andtraining, compensation, benefits and personal information systems. Possess and understand human behaviorand psychology, and performance; individual differences in ability, personality and interests; learning andmotivation.* Marketing & Sales diploma; knowledge of business and management principles involved in strategicplanning, resource allocation, human resources modeling, leadership technique, production methods andcoordination of people and resources. Possess the knowledge of principles and methods for showing,promoting and selling products or services. This includes marketing strategy and tactics, productdemonstration, sales techniques and sales control systems.Exemplifies leadership qualities and professionalism with a results-oriented and team-spirited approach.Backed by a consistent verifiable record of achievement as a result of strong coordination with staff andresources.* Consistant administrative and clerical procedures and systems such as word processing, managingfiles and records, designing forms and other office procedures and terminology. Ensured continuity andrelationships with local merchants and created new connections for business longevity.

Listed skills include Customer Service, Customer Satisfaction, Hospitality Management, Catering, and 46 others.