Managed the cyber security operations team. The team’s primary role is security incident response. Role changed from Supervisor to Team Lead due to a reorg.

Managed the cyber security operations team (Blue Team).

- Co-managed the enterprise Core Route/Switch- Co-managed the enterprise LAN/WAN infrastructure to include AT&T UVN client side- Co-managed regional office routers via AT&T PNT Internet Services- Illustrated knowledge of various routing protocols: BGP, MPLS, ISIS, EIGRP, HSRP, FHRP, OTV- Configured and maintained Cisco 1841, 1921, 2811, 2911, 3825, 3845, 3925, 3945, 4451, and 1001X Integrated Services Routers (ISR) for Internetwork operations- Configured and maintained Cisco 6509, 6807, and VSS chassis for Campus sites- Configured and maintained Nexus OS to include 2000, 5000, 7000 and 93180 Series platforms- Managed the access switch layer to include Cisco Catalyst 2690G, 2960S, and 3850 switch stacks- Managed the enterprise Cisco Unified Wireless Network to include MSE, 5508 Controllers, and 3500/3700 series APs- Displayed working knowledge of ASA 5500 Series firewalls- Supported system administrators and server virtualization initiatives by way of network configuration and IP address allocation- Co-managed the Cisco ACS 4.2 and 5.0 allowing access for management of network devices- Co-managed the Cisco Identity Services Engine (ISE) for RADIUS and TACACS+- Co-managed the SolarWinds Appliance- Served as Representative of Network Services Team on the SPi Patch and Vulnerability Management Team- Served as Representative of Network Services Team on the Architectural Review Board (ARB) Sub-group - Served as Representative of Network Services Team on the Innovations Team- Successfully completed the Rising Star Program class of 2019

- Co-managed the enterprise Core Route/Switch- Co-managed the enterprise LAN/WAN infrastructure to include AT&T UVN client side- Co-managed regional office routers via AT&T PNT Internet Services- Illustrated knowledge of various routing protocols: BGP, MPLS, ISIS, EIGRP, HSRP, FHRP, OTV- Configured and maintained Cisco 1841, 1921, 2811, 2911, 3825, 3845, 3925, 3945, 4451, and 1001X Integrated Services Routers (ISR) for Internetwork operations- Configured and maintained Cisco 6509, 6807, and VSS chassis for Campus sites- Configured and maintained Nexus OS to include 2000, 5000, and 7000 Series platforms- Managed the access switch layer to include Cisco Catalyst 2690G, 2960S, and 3850 switch stacks- Managed the enterprise Cisco Unified Wireless Network to include MSE, 5508 Controllers, and 3500/3700 series APs- Displayed working knowledge of ASA 5500 Series firewalls- Supported system administrators and server virtualization initiatives by way of network configuration and IP address allocation- Co-managed the Cisco ACS 4.2 and 5.0 allowing access for management of network devices- Co-managed the Cisco Identity Services Engine (ISE) for RADIUS and TACACS+- Co-managed the SolarWinds Appliance- Served as Representative of Network Services Team on the SPi Patch and Vulnerability Management Team- Served as Representative of Network Services Team on the Architectural Review Board (ARB) Sub-group - Served as Representative of Network Services Team on the Innovations Team

- Core route/switch- Protocols: BGP, MPLS, ISIS, EIGRP, HSRP, FHRP, OTV- Cisco 1841, 1921, 2811, 2911, 3825, 3845, 3925, and 3945 Integrated Services Routers (ISR)- Nexus OS to include 2000, 5000 , and 7000 Series platforms- Cisco Unified Wireless Network to include MSE, 5508 Controllers, and 3500 series APs- ASA 5500 Series firewalls- Cisco ACS 4.2 and 5.0- Cisco Identity Services Engine (ISE)- Clean Access Manager (NAC)- Catalyst 6509 and 6807 chassis (VSS technology)- Catalyst 2960G, 2960S, 3560G, and 3850 switches- Cisco Prime

- Core route/switch- Routing protocols: BGP, MPLS, ISIS, EIGRP, HSRP, FHRP, OTV- Cisco 1841, 1921, 2811, 2911, 3825, 3845, 3925, and 3945 Integrated Services Routers (ISR)- Nexus OS to include 2000, 5000 , and 7000 Series platforms- Cisco Unified Wireless Network to include MSE, 5508 Controllers, and 3500 series APs- ASA 5500 Series firewalls- Cisco ACS 4.2 and 5.0- Cisco Identity Services Engine (ISE)- Clean Access Manager (NAC)- Catalyst 6509 chassis (VSS technology)- Catalyst 2960G, 2960S, 3560G, and 3850 switches- Cisco Prime

- Implementation of Enterasys S-Series core route switch network communications and reliability.- Enterasys B-Series, C-Series, D-Series, and S-Series switches for Arkansas Department of Human Services in Little Rock to include 85 county offices throughout the state.- Enterasys wireless network for ADHS to include: access points, controllers, and sensors.- NetSight NAC Management for Layer 2 and Layer 3 Enterasys switches.- NetSight Policy Management for Layer 2 and Layer 3 Enterasys switches.- NetSight Console Management for Layer 2 and Layer 3 Enterasys switches.- NetSight Inventory Management for Layer 2 and Layer 3 Enterasys switches.- Network Design and Implementation- Troubleshot Layers 1 through 7

- Configured SOAM (Service Operations Administration Maintenance) on Accedian MetroNIDs, EtherNIDs, and MetroNodes at carrier sites for network statistics used for SLA reporting- Verified routing in the Accedian MetroNIDs, EtherNIDs, and MetroNodes- Troubleshot SOAM issues at carrier sites to ensure that Windstream is reporting accurate statistics to customers- Created tickets in Remedy for any issues that need to be escalated - Created ONS tickets for simplex or outages effecting carrier cell towers- Assisted cell carriers with network troubleshooting- Ran RFC 2544 Generator tests to isolate network anomalies experienced by cell carriers

- Created/Modified ACL rules in ASA 5500 series firewalls- Managed/monitored the Unicenter Service Desk ticketing system. - Performed access floor switch port activations. - Managed and maintained all ABCBS campus access switches and regional access switches (about 200 Layer 2 devices). - Co-managed CUWN through NCS application to include creation of WLANs, adding CAD drawings to site maps, deploying APs, configuring MAC filters, and software upgrades for foreign/DMZ controllers. - Performed initial configuration of ASE span devices.- Responsible for daily system status reports. - Performed tech refreshes on Cisco catalyst switches in production. - Configured Catalyst 2900, 3500, and 3700 series switches.- Performed wipes on reclaimed access floor switches. - Monitored/managed device alerts through Operation Console application. - Performed VoIP port activations. - Configured DHCP scopes for enterprise wireless network- Performed IOS upgrades on Catalyst 2900, 3500, 3600, and 6500 series switches

SL-100 TECHNICIAN, AfghanistanJoined company that provided large scale telecom solutions to global commercial, federal, and military enterprises. Member of a five-person team that ensured top-quality communication services and operated a $6 million, Nortel SL-100 central office that supports 5,000+ professionals engaged in Operation Enduring Freedom. Team provided services to the US Air Force, US Marines, US Navy, and other organizations.Leverage expertise to focus on telephone systems troubleshooting, cable pair testing, trunks and lines maintenance and testing, cross-connect set-ups, service order execution, trouble ticket management, preventative maintenance inspections, cable records management, systems documentation, and report development. - Collaborated with US Army professionals to finally resolve a trunking problem that was caused by personnel having global calling access. Co-developed plan that enabled personnel to contact US units for mission support. - Member of team that installed three headset positions which facilitated the testing and monitoring of trunk circuits, and avoided deterioration in telecommunication services. Initiative significantly improved customer service levels. - Partnered with the Defense Intelligence Systems Agency in Southwest Asia to diagnose and resolve a voice telecommunication issue that had created a one-sided audio situation. Implemented point-to-point troubleshooting techniques on individual trunk channels that identified core problem. Agency was able to pinpoint a defective circuit, and all customers had reliable telecom services. - Established T-1 circuits for an operating base in Afghanistan which paved the way for commercial and defense services network access. Project also enabled staff to contact high-level decision makers during any crisis situations.

-- 7 years of Nortel DMS-100 administration and maintenance experience including trunking, provisioning, cutovers, conversions, testing and troubleshooting of DMS-100 hardware/software and DS-1/T-1, ISDN PRI, BRI, CSU/DSU and analog/digital circuits-- Maintained telephone switching equipment consisting of a $9.1M multi-function telephone switch and peripherals supporting 120 DoD installations