Eugene Mar Email & Phone Number

Dorchester, Ma

• Support organizational security strategies aligned to enable Steward Health Care’s mission and business objectives;• Utilize variety of tools and systems to identify the parties responsible for devices known or suspected to be compromised;• Coordinate with system owners, administrators, and users to facilitate remediation including removal of infection, system rebuilds, enforce secure configuration of operating systems and applications;• Participate in major security implementation projects;• Identify key operational areas for continuous improvement;• Monitor network security by aggregating and analyzing feeds for intrusion detection systems, vulnerability scanning platforms, firewalls, and other relevant sources;• Work collaboratively with multiple institutions, departments, and individual users (both technical and non-technical) across multiple facilities• Understand information security concepts and practices;• Experience with handling and resolving customer issues and/or problems;• Perform root cause analysis of problems;• Knowledge of well-known networking protocols, topologies, and services;

St. Elizabeth Hospital

• Responsible for maintaining the Steward Network infrastructure. This includes maintaining router, switch, wireless, unified communications hardware and network management server configurations; supporting/troubleshooting network/system problems; coordinating with vendors for installation of network hardware and systems, and project implementation.• Performs installation and maintenance of network electronics, software, and solutions. • Works with Network Engineers to recommend hardware and software acquisitions to meet projected demands. • Adheres to problem resolution and escalation procedures, documenting, and responding to all related system problems and resolving them on a timely basis. • Notifies manager of problem areas and develops backup strategy and emergency plans. • Maintains inventory of network equipment, IP addresses, service locations, maintenance agreements, and leased lines.• Keeps abreast of industry trends and changes in network software and hardware technologies in order to improve current service levels. • Off hours availability for emergencies and change windows is required.• Performs regular on-call duties as scheduled.

Carney Hospital

• Act as a liaison between the Help Desk and other teams• Cover and maintain Network Operations and perform monitoring• Point person for Help Desk working with the Supervisor helping to address issues• Provide metrics to leadership about the Help Desk• Train Help Desk analysts on process and procedures both for Help Desk and Network Operations tasks• Identify areas of improvement and work with management to implement changes• Act as a role model for the department, mentoring them on Steward and the correct practices• Occasionally lift and carry supplies and equipment weighing up to 30 pounds• Relocate to a new location if needed or travel to other sites required• Perform other duties as assigned by Steward Management

Westwood, Ma

· Answer and record online calls coming into the 24/7 Help Desk· Perform troubleshooting to end users for SHC and all its entities· Utilize stored information and documentation to help resolve issues· Utilize various communication methods including email and instant messaging applications· Prioritize and escalate problems within given guidelines· Triage calls to appropriate groups if call cannot be resolved

Quincy, Ma

Partner in founding a small business and acted as a part time systems administrator following initial consulting role. Provide Windows administration, LAN/WAN/VPN administration. Manage FTP servers, wireless access, access points, network attached printers, backups and backup recoveries. Also remotely supported and troubleshoot clients.

Quincy, Ma

Hired as an office personnel to create proposals and manage inventory. Responsibilities now include working and maintaining the health of all computers for a small office and ensuring network performance.

Milton, Ma

Hired as helper to set up a job site, clean up and lugged bundles of shingles to a roof top. Learned the trade quickly and responsibilities included applying roof shingles, managing workers, running the setup of a project and ensuring the project meets the deadline.

Bachelor Of Science (B.S.), Computer And Information Systems Security/Information Assurance, 3.73

Associate'S Degree, Computer Science - Network, Gpa 3.89