Eugene Omelchenko Email & Phone Number

Halifax, Nova Scotia, Canada

• Assigns workers their duties and inspects work for conformance to prescribed standards ofcleanliness.• Investigates complaints regarding housekeeping service and equipment and takes corrective action.• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges toprepare work assignments. • Coordinates work activities among departments. • Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.• Inventories stock to ensure adequate supplies.• Evaluates records to forecast department personnel requirements.• Makes recommendations to improve service and ensure more efficient operation.• Performs cleaning duties in cases of emergency or staff shortage.• Examines building to determine need for repairs or replacement of furniture or equipment and makes recommendations to management.• Attends staff meetings to discuss company policies and patrons' complaints.• Establishes standards and procedures for work of housekeeping staff.

Halifax, Nova Scotia, Canada

- Employee of the month- Converted calls to reservations by leveraging knowledge of amenities and services to help customers select optimum rooms.- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.- Received continuous positive feedback from customers to supervisors to advise of my professional customer service and willingness to assist.- Collaborated with multiple internal departments to address and resolve guest requests and room issues- Utilized software such as Opera and Amadeus to process guest reservations, room preferences, check-ins and check-outs.- Conducted regular audits of reservation data to maintain accuracy, resulting in a 99.5% error-free reporting and facilitating smooth communication with other hotel departments.

- Navigated customers through website and services, resulting in a decrease of call wait time by 30 seconds and an increase of website engagement by 15%- Reduced declined payments and disputes - Through conducting risk analyses, I successfully reduced chargebacks by 20% and saved over $50,000, mitigating the company's financial risks associated with fraud and scams.- Consistently awarded monthly bonuses for achieving the highest performance standards.- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.- Informed customers about billing procedures, processed payments and provided payment option setup assistance.- Reviewed risk management database reports for compliance and fraud prevention.- Conducted risk analyses to manage organizational risk profile, form reliable control systems and monitor legal issues.