Eugene Trautwein Email & Phone Number

US

Tinton Falls, NJ, US

- First Global Executive outside the US for Commvault- Led the strategic planning, architecture and leadership of Commvault's best in class Customer Support organization globally- Raised customer support satisfaction by 10%, hitting 99% Very Satisfied with a 20% survey return rate.- Increased contribution margin by 20% over the past two years.- Rapidly.

Tinton Falls, NJ, US

- Promoted to Jointly led the Customer Support organization, delivering an unrivalled customer experience to help our customers maximize their investment. - Lead with the highest employee engagement score across all departments- Drove innovation with a new knowledge management System Self Service App for field teams and customers

Tinton Falls, NJ, US

- Selected to turn around EMEA Support Centre which had been operating for two years and was severely underperforming, with attrition levels at 20% and productivity at 50% of Sydney. - Reduced Attrition by 90% and boosted producitivty to global levels within 6 months- Ran and Grew Paid for Customer Success (Enterprise Support) – 20% CAGR

Tinton Falls, NJ, US

Responsible for the worldwide delivery of support to over 18,000 Commvault customers for 12 hours per day.

Tinton Falls, NJ, US

Responsible for establishing one of CommVault’s global support centres.

Tinton Falls, NJ, US

My primary mandate was to develop and manage CommVault's APJ professional services and educational services team. This role involved growing the services business in Asia, managing resources and ensuring overall profitability and customer satisfaction. The role also extended to working as a senior member in the APJ leadership team to establish Commvault’ s.

San Jose, California, US

The SupportLogic Customer Advisory Board (CAB) co-creates the future of Customer Success and Support by sharing perspectives on industry trends, issues, and opportunities. CAB members are senior executives of innovative companies who serve as trusted advisors to SupportLogic to shape company and product direction.

Redwood City, CA, US

The Totango Customer Advisory Board (CAB) serves to provide strategic advice as the company develops technology and services to enable enterprises to achieve their customer-focused goals. The Totango CAB brings together select influential industry leaders representing new and long-time enterprise customers who have demonstrated a high level of engagement.

- Built out a storage practice, covering Support, Services and training which was acquired by Commvault

My primary focus was to maintain and manage the IT needs of an assigned portfolio of small to medium sized companies. During this time I worked primarily on Microsoft server and desktop technologies.

ZA

Designed and implemented business solutions based around Intel, Microsoft, Citrix, brocade, Veritas, Netapp, quantum technologies for clients.

Designed and implemented business solutions based around Intel, Microsoft server and messaging platforms and Citrix technologies for clients.

Worked on a number of web development projects, including:- Development of an end-to-end order fulfillment system for over 400 products and 6,000 users, and- Development of a completely automated webhosting environment. Primary development technologies used were, ASP, html, DHTML and VB.