• Perform daily credit assessments for order applications using CTOS scores for individuals and businesses.• Handle monthly billing and subscription fees for CTOS services.• Verify orders through phone calls as part of standard due diligence procedures.• Maintain records and documents for credit assessments and verification calls to ensurecompliance.• Implement process enhancements to improve efficiency and accuracy in credit evaluationsand verifications.• Created a WhatsApp Integration for collectors to communicate with customers via theBusiness System Proposal (BSP).• Improved the 'Emergency Details' feature in the Sales Force Assistant (SFA) app for salesagents.

• Investigate irregular and fraudulent activities against company policies.• Assist service team with various case types by taking action against sales agents andcustomers.• Conduct site visits for compliance cases to determine outcomes of reported incidents.• Implemented a blocklist page on the web system via the Business System Proposal (BSP)to prevent input of fraudulent sales.• Recovered SK Magic products and a Samsung refrigerator from a customer attempting tosell them to a third-party shop.• Enhanced a Watchlist page in the web system to alert the credit team of specific ordersduring credit assessments.

• Screen sales orders using CTOS platform for credit assessment.• Provide daily approval reports to HOD to maintain order processing efficiency.• Prepare weekly reports comparing CTOS Score to Approval Rate for team meetings.• Generate monthly and quarterly reports to track approval timelines.• Train mid-level managers on sales order procedures and policies.• Collaborate with IT department to improve web system through BSP and BRD.• Manage monthly CTOS billing and subscriptions.• Coordinate meetings with sales managers to address collection rate declines.• Conduct Risk Management Workshops for agents with collection rates below 70%.• Analyze customer credit profiles and payment histories to identify risks and proposesolutions.

• Investigating new product models to assess market potential.• Conducting feasibility studies prior to product launch.• Analyzing product specifications to assess utility usage.• Conducting market research and gathering feedback to test new products.• Collaborating on the launch of new product models during gala events

• Providing backend support by reporting product issues using the SMS platform via the web.• Addressing customer inquiries through LiveChat by offering real-time assistance.• Aiding customer inquiries via email promptly and efficiently.• Achieved in Innovation Contest and won a trip to South Korea.

• Suggesting operational enhancements for multiple departments to streamline workflow processes.• Collecting survey feedback from sales and service organizations to address challenges with creative solutions.• Skillfully creating a Sales Order Form for the sales organization to enhance process efficiency.

• Responsively handle inbound calls from customers to address their inquiries.• Maintain accurate records of the percentage of incoming calls on a daily basis to trackperformance statistics.• Process customer feedback to identify complaints and compliments for continuousimprovement.