• Implemented credit policies and collection procedures leading to a past due balance reduction of 77% in the US division. • Implemented automation of invoicing orders and initial collection efforts.• Lead department of six across three states, including credit managers for two divisions. • Coordinate activities of staff members to ensure a smooth and efficient department that consistently outperforms industry average DSO, and delinquency percentage.• Perform annual credit reviews for entire customer base to ensure accurate credit limits, and to make changes in credit terms offered, where necessary.• Create weekly and quarterly reports to analyze data pertaining to the accounts receivable department and share with executive staff and department heads on an as needed basis.• Maintain a close and strategic relationship with the Sales, Customer Care, and Shipping Department to maintain effective communication, get to know the teams, solve any problems, and receive information on any risk from the customers.

A key leader and decision-maker, interfacing directly with the Vice President of Finance, Senior Vice President of Sales and Sales Directors/Managers.Leading, coaching, and training an international team of five direct reports across two accounts receivable divisions (Billing & Cash Applications and Collections), working a hybrid in-office/remote schedule.Manage a portfolio of over 2,200 customers and $50+ million in accounts receivable balances with annual sales exceeding $300 million.

Promoted to and assumed additional role as Customer Service Supervisor. In addition to duties of Credit Manager.Credit Manager: August 2016 - July 2021● Use ProcessPro CRM to manage a portfolio of over 800 clients, with month to month accounts receivable balances in excess of $22+ million.● Generate weekly past due report in ProcessPro, export data to Excel to analyze for weekly collection efforts, distribute report to necessary parties, and delegate specific collection efforts regarding report. ● Generate weekly new credit application report utilizing Bectran Credit Management system, export data to Excel, and distribute report to applicable leadership regarding new applications, application status, and credit decisions made.● Present monthly accounts receivable analysis reports to leadership of credit control system. Report provides for KPIs addressing visibility of past due balances as a percentage of all open balances and tracking of past due balances on a monthly basis.● Utilize SAP Crystal Reports to generate average days to pay and annual sales data on active clients, to determine creditworthiness and credit limit changes on an annual basis.● Assist Controller with financial audits for all accounts receivable needs.Customer Service Supervisor: June 2018 - July 2021● Supervise and train a team of nine, in areas of orders to cash consisting of: new customer set-up, new orders, pricing, logistics (domestic and international), billing, and accounts receivable management.● Created program to further develop skill set of customer service staff consisting of; cross training within customer service, professional skills training programs, and opened opportunities to work with other departments for further growth opportunities.

Promoted to manager with after 2 years of outstanding performance.

Arylessence is an industry leading fragrance and flavor chemical manufacturer. The focus is on developing sensory strategies that connect to consumers and build brands. By doing this, we create amazing experiences for our customers.During my two years as a Credit and Collections Specialist, I had a number of accomplishments, that resulted in an increase in my departmental efficiency, a decrease in average days paid on the clients I managed, which resulted in an increase in overall company cash flow, and a higher bottom line. These accomplishments were recognized by the upper management team, and I was rewarded with a promotion after only two years in the role.-Decreased past due credit portfolio size by 66.5%.-The decrease in past due invoices resulted in a $300,000+ improvement in monthly cash flow.-Initiated 1% discount trade-in, which resulted in half of clients with discounted terms converting over to longer net terms. This resulted in an annual bottom line of $65,000.-Initiated monthly credit team meetings to discuss problem clients, techniques that are working, and what we could do to improve future credit and collections efforts.-Spear headed credit application change from paper applications to electronic applications.

Tycoon Launch is a small business accounting, bookkeeping, and financial consulting firm. ● Set-up and monthly reconciliation of financial books.● Monthly, quarterly, and annual financial report generation.● Creation of credit and collection policy for B2B clients.● Determine areas where cash flow can be improved.

● Successfully started, developed, and managed a commercial cleaning business with 17 employees and six figure annual sales.● Performed all accounting functions such as payroll, accounts receivable, accounts payable, forecasting, and financial reporting.● Directed and coordinated financial and budget activities to fund operations, maximize investments, and increase efficiency.● Managed multiple teams of building managers and employees across eleven commercial buildings.