Eugene Jansen Email & Phone Number

Houghton Estates, Johannesburg, Gauteng, South Africa

In my role, I led the application support team, streamlining processes, implementing automation to reduce errors, and ensuring the stability of Progress-based Linux systems. I mentored team members, onboarded a key colleague to enhance team dynamics, and established comprehensive Standard Operating Procedures to support continuity and knowledge sharing.Some of the key achievements in this role include:* Optimized month-end and commission processes, achieving significant resource and cost savings.* Generated measurable monthly cost savings through streamlined automation.* Enhanced team performance capabilities, effectively integrating a key former colleague.* Authored and established Standard Operating Procedures that strengthened operational continuity.

Houghton Estates, Based At Client Site (Sanlam Retail Mass)

I managed a team of three technicians, delivering superior service to over 1,000 clients across multiple sites. I oversaw daily operations, resolved critical escalations, and conducted training to strengthen technical and customer service skills. My leadership fostered a collaborative culture andadvanced team growth.Some of the key achievements in this role include:* Exceeded performance benchmarks, enhancing service delivery across a broad client base.* Recognized for exceptional leadership during high workload conditions by the Head of IT Operations.* Cultivated a team culture that led to significant professional growth among team members, with one following to a subsequent role at Sanlam.

Certificate In Information Technology, Information Technology

Activities and Societies: Assisted with training colleagues during numerous course modules as I had been working on pc's since 1989, This.

Konica Minolta South Africa Digital Models Training, Printers And Photocopiers

Activities and Societies: Konica Minolta South Africa training on digital models

Kyocera South Africa Analogue, Digital And Color Training, Printers And Photocopiers

Activities and Societies: Kyocera South Africa numerous trainings from analogue models Kyocera Mita machines, to digital and color Kyocera.

Oki South Africa Printers Training, Printers

Activities and Societies: OKI South Africa training given on color printers

Xerox South Africa Analogue Photocopiers, Photocopiers

Activities and Societies: Xerox South Africa training on analogue photocopiers