Eugene Kalashnikov Email & Phone Number

- Preparation and participation in the Integration Kick-off Meeting.- Covering technical aspects of integration, main stages, and preliminary deadlines for integration, methods of communication, agreement on next steps, and those responsible.- Providing technical documentation for integration.- Tracking the main stages of integration for each client (Weekly integration status tracking in Jira).- Daily monitoring of volumes, key metrics, and alerts at the Integration - POC stages.- Proactive communication within the company and with the client.- Organizing meetings with clients if necessary to discuss integration features.- Providing a weekly report on integration statuses, as well as volumes and metrics for the Integration - POC stages.- Providing a report to confirm the successful completion of the integration process and transition to the POC stage.- Escalation of issues within the company, organizing meetings and discussions when necessary.- Systematization of typical questions related to integration for Help Desk employees and clients (updating the Knowledge Base and Personal Account).- Providing feedback to the ProductDev team on recurring issues/requests from customers.

- Production incident management, performing RCA, identifying and resolving common issues impacting service operation- Providing support for services provided to end-users- Monitoring, alerting (Grafana, Newrelic, Kibana)

Novosibirsk Region, Russian Federation

- Business and technical onboarding of Software Vendors and Service Providers- Technical assistance for developers who create applications based on APS standard (including troubleshooting customers’ application with help of various Log files and browser Dev Console);- Managing sandboxes (test servers based on CentOS + Virtuozzo virtualization software);- Certifying applications against certification criteria (simplified manual QA process).

Novosibirsk

APS developer support team at Odin

Novosibirsk Region, Russian Federation

- Owning all major incidents and requests and driving them flawlessly;- Providing guidance and references to customer’s technical teams to ensure that Odin best practicesare followed where required;- Problem management – trends analysis and rapports delivery to Developers teams;- Assisting with implementation of new solutions, deployment of packages, hotfixes and upgradesplanning;- Tracking and prioritizing of feature requests and hotfixes;- Handling tickets via Request Tracker system and keeping KPI;- Responding to personal e-mails in a timely manner;- Customizing Odin(Parallels) software according to customer needs;- Account manager activities (escalation 1st line tickets from customers, resolving some technicalissues out of tickets scope, notifying the customer about the necessity to perform upgrades, forceescalating bugs to development in order to resolution time, etc.)

Troubleshooting and support of web-hosting product line of Parallels products on Linux and Windows platforms: Parallels Plesk Panel, Parallels Virtuozzo Containers.

Spesialist, Production Management And Marketing

Master Of Engineering And Technology, Radio Engineering And Digital Mobile Television